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Customer Service Apprentice LS989 Oxley & Coward

To work as part of a team in assisting the office administrator supervisor in providing administration services to the partners, members of staff and when appropriate, clients.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Sep 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Shifts to be confirmed.

    Total hours per week: 35.00

  • Expected duration

    12 months

  • Possible start date

    11 Oct 2021

  • Date posted

    19 May 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

To work as part of a team in assisting the office administrator supervisor in providing administration services to the partners, members of staff and when appropriate, clients. To communicate clearly with partners, members of staff and clients whilst carrying out duties and responsibilities.

Duties will include:

  • To carry out daily tasks which will include assisting with:
  • Opening and distribution of Royal Mail and DX Mail
  • Opening of internal doors and re-stocking of kitchens
  • Photocopying
  • Storage, retrieval and administration of archive documents
  • Practice stationery storage and distribution
  • Setting up of rooms i.e. refreshments for meetings
  • Deliver / collect documents / letters to local solicitors, courts and businesses
  • Partners lunches, collection and distribution
  • Banking
  • Collection, sorting and dispatch of Royal Mail and DX Mail
  • To photocopy correspondence, forms, documentation etc as quickly as possible when instructed to do so by office administrator supervisor / fee earners / secretaries whilst maintaining a high standard of accuracy
  • To ensure that the Sections Royal Mail and Document Exchange (DX) correspondence are addressed correctly and placed in the appropriate envelopes, ensuring the most efficient and economical use.  Then ensure that the correspondence is placed in the correct mail sack for collection by the Royal Mail.  The DX mail sack is taken to the DX room and local DX letters are posted in the corresponding marked mail boxes
  • To assist in the retrieval and storage of the sections folders from the archive store in an orderly manner
  • To assist in the accurate administration of the Deeds and Wills Register, speedily on instructions from fee earners and maintained to the standard of the practice
  • When appropriate, assist the practices sections / departments in the filing of correspondence, forms, documentation etc in accordance with the agreed section / department procedures and the agreed service standards
  • To be familiar with the operation of relevant IT facilities including Word, Excel and Outlook. When appropriate, training will be given on the use of the practices database and legal software
  • When appropriate, to assist in the IT procedure of processing archived matters as shown by the office administrator supervisor
  • When appropriate, to be trained on reception duties including the use of the practices switchboard, client care responsibilities
  • When appropriate, to assist in the maintenance of the accuracy of the database this may include data input
  • When appropriate, to attend to partners / staff and clients on the telephone and ensure that telephone calls are dealt with in a professional and friendly manner, if appropriate, that full electronic and/or written telephone notes are taken. Calls relating to any legal aspects are to be referred to the office administrator supervisor / administration manager / practice manager
  • To ensure the confidentiality and security of all firm and client documentation and information
  • To provide guidance and assistance to other trainee office administrators when required to do so
  • When appropriate, to deputise for the office administrator supervisor for both planned and unplanned absences
  • To adhere strictly to the practices health & safety policy and other requirements relating to care and use of equipment
  • In respect of office procedures / personnel, to seek guidance and assistance from office administrator supervisor / administration manager / practice manager
  • The above list is not intended to be exhaustive, and a large degree of flexibility is expected

Requirements and prospects

Desired skills

  • To be able to do basic word processing and to be computer literate
  • To have basic numeric and spelling skills
  • To demonstrate a willingness to learn and develop in the role

Personal qualities

  • Presentable and reliable (smart/well-groomed and on time)
  • Confident and assertive (not arrogant)
  • Self-motivated and results drive
  • Responsible and flexible
  • Professional and positive attitude
  • To demonstrate an ability to cope with changing levels of workloads
  • Planning and Organisational
  • Makes a positive contribution to setting their own objectives
  • To be able to demonstrate proactivity and good organisational skills
  • To able to prioritise their work
  • The ability to plan ahead for predictable periods i.e. Holidays Communication Attributes

Desired qualifications

None specified.

Future prospects

Possible progression to higher level or permanent employment for the right candidate.

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW):

About the employer

Based in Rotherham we are proud of our South Yorkshire heritage which makes us friendly and approachable. With over 60 members of staff we are large enough to matter and small enough to care. We have Lawyers who are leaders in their field.

Though rooted in Yorkshire we help individuals and business all over the UK. Our Lexcel and ISO accreditations show our commitment to client service, training, and quality.


Oxley & Coward


34/46 Moorgate Street


S60 2HB

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Training provider


Applications for this apprenticeship are being processed by The Source Academy


Kerry Cook

The successful candidate will study a Customer Service Practitioner Level 2 Standard.

This will be aided by an assessor who will carry out all assessments as work-based learning within the workplace.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Please apply via the following link

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Sep 2021