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Office Operations Assistant Apprentice (33859) TRILOGY FREIGHT LIMITED

Operations Admin Assistant required to join a busy dynamic office team. A great opportunity to develop new knowledge of the expanding air cargo industry.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Oct 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 09:00 - 17:30

    Total hours per week: 40.00

  • Expected duration

    18 months

  • Possible start date

    11 Oct 2021

  • Date posted

    14 May 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

A normal day would include:

  • Scanning documents such as transport PODs
  • Working with multiple IT systems inc. MS Teams, MS Office, MS Outlook, Fleetwizard and Zoho
  • Checking & replying to customer emails and data inputting /entering booking onto our bespoke system
  • Taking customer calls and making external calls
  • Producing monthly reports to the Commercial Director– requiring data analysis and making proposals for improvement of our operations processes. Ability to use Excel & PowerPoint
  • Good presentation skill would be advantageous
  • The individual needs to be proactive and use good judgement. Able to make decisions and seek advise from team members. Good communication is essential
  • Daily problem solving is key to the role.  Whilst being mindful of the impact of the decision on our operation and the impact on relationships with clients This requires daily comms with Operations Director and the Commercial Director
  • To accept responsibility for making arrangements for The Commercial Director with Travel and accommodation needs and event planning
  • To manage projects for the Commercial Director such as National pricing strategy changes: to plan, monitor and communicate with colleagues & customers on the projects
  • To engage and develop relationships with both customers and suppliers and be able to develop a brokerage network
  • To have sound understanding of laws and regulations the apply to our industry, RHA, CAA and comply with H&S. we operate is a heavily regulated industry so compliance is key 
  • Understand our complex pricing matrix/ tariff and being able to quote customers for collections and deliveries
  • To monitor rates and ensure our back office systems are maintained
  • Sound understanding of vehicle sizes, shipments dims, weights and measurements
  • Able to communicate with other team members in Sales and Operations and Transport Management. The role has scope to take on Supervisory duties and individual must be able to work alone after initial training

Requirements and prospects

Desired skills

  • Basic IT skills
  • Microsoft Word
  • Outlook for emails 

Personal qualities

  • Good time-keeper
  • Dynamic
  • Attention to detail
  • Desire to learn

Desired qualifications

  • GCSE maths and English A*-C / 9-4 or equivalent

Future prospects

  • Possible progression within the company and progression onto the next level apprenticeship

Things to consider

How you will be supported:

  • Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role
  • What will happen next

New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team.

You will then have the opportunity to find out:

  • More about this vacancy and any others you are suitable for
  • Any training you need to complete
  • What the next steps will be

How you could get there:

  • If you would be catching public transport for this role, visit the Journey Planner on to see how you would get there and how long it would take

About the employer

Trilogy Freight are one of the UK’s leading logistics providers, offering specialist services to the airfreight industry. We are a dynamic and expanding company operating at exciting airport locations. Manchester Airport, Birmingham Airport and London Heathrow.  We offer a uniform and dress down Fridays. 




Floats Road


M23 9NJ

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Training provider

The Growth Company

Applications for this apprenticeship are being processed by Skills Solutions Ltd

  • Business Administrator Level 3 Apprenticeship Standard

Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Oct 2021