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Customer Service Apprentice Howden Joinery Ltd

As a Howdens apprentice, you will learn how to provide excellent customer service, build relationships, generate leads and sales to meet depot targets. You will be part of a close-knit team working towards a common goal – to help our customers succeed by supplying the products and services they need, when they need it at confidential trade prices.

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Closing date: 26 Sep 2021

Apprenticeship summary

  • Annual wage

    £10,500.00

  • Working week

    Days TBC, shifts will be either: 8:00am - 4:00pm/8:30am - 4:30pm.

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    11 Oct 2021

  • Date posted

    19 May 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001712219

  • Positions

    1 available

Responsibilities will include:

  • Contacting customers on a daily basis, in a friendly and engaging manner over the phone and face to face
  • Working on a Trade Counter
  • Making and receiving calls
  • To obtain key information to generate effective customer leads
  • Creating accurate quotes and sales
  • To deal with enquiries from customers in a courteous, professional and knowledgeable way
  • Effectively communicating the full range of products and services offered by the company
  • Going the extra mile and making a difference
  • Dealing with diverse customers and in diverse situations
  • Maintain accurate records of the customers contacted, so that progress can be measured and relationships developed
  • To participate in effective account management and accurate reporting
  • To undertake the banking and compliance related tasks when necessary
  • To participate as an effective and willing team member to achieve individual and Depot targets
  • To ensure a safe and comfortable environment is maintained for customers and employees within the Depot and to ensure 100 % compliance with Health & Safety Regulations and expectations

Additional benefits:

  • Training from fully qualified Didac staff
  • Ensure you are working to current legal and good practice requirements

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Attention to detail

Personal qualities

  • Friendly
  • Good timekeeping
  • Willingness to learn

Desired qualifications

GCSEs at grades C/4 or above (or equivalent) in English and maths would be ideal but not essential, as this will be covered in your training programme.

Future prospects

At Howdens there are great opportunities to progress into one of many key Depot roles, including sales and management.


About the employer

Howdens Joinery is the UK's largest manufacturer and supplier of fitted kitchens, appliances and joinery products from local stock, with almost 700 Depots Nationwide.

Employer

Howden Joinery Ltd

Address

16-17 Old Market Centre

Gillingham

SP8 4QQ

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Training

Training provider

DIDAC LIMITED

Applications for this apprenticeship are being processed by Didac Limited

Contact

Annalise Morris 0800 773 4230 annalise.ersser@didac.co.uk

Level 2 Customer Service Practitioner Apprenticeship standard, which includes:

  • Functional skills in English, maths, and ICT (if applicable)
  • Dealing with customers face to face
  • Working on a helpdesk
  • Problem solving
  • Identifying improvements
  • Dealing with complaints
  • Going the extra mile and making a difference
  • Dealing with diverse customers and in diverse situations
  • Communicating effectively

Training will be provided by Didac in your Depot

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Before you apply

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