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Business Administration (Customer Service) Sales Apprentice QCIG LTD

This is a fantastic opportunity to begin a varied and exciting Business Administration Sales role within a busy team at QCig Ltd.

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Closing date: 20 Sep 2021

Apprenticeship summary

  • Weekly wage

    £219.00

  • Working week

    Monday to Thursday 8.30am – 5.00pm and Friday 8.30am – 4.00pm.

    Total hours per week: 36.50

  • Expected duration

    15 months

  • Possible start date

    27 Sep 2021

  • Date posted

    14 May 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001711774

  • Positions

    1 available

Main Responsibilities:

  • Assisting sales representatives
  • General administrative duties
  • Using bespoke software
  • Data entry – use of spreadsheets
  • Dealing with customer enquiries
  • To learn and develop within the role to begin account management tasks
  • Processing orders

Any other duties, which may be required from time to time, as, discussed and agreed with the Line Manager.

This job description is not designed to be an exhaustive list of duties and responsibilities, but represents the current key areas of work.  The content of this post will be reviewed in consultation with the post holder when necessary.


Requirements and prospects

Desired skills

  • Excellent IT skills, including a good knowledge of Microsoft Word and Excel
  • Excellent Communication Skills, both verbal and written
  • Excellent attention to detail while working to tight deadlines
  • Ability to build good working relationships with members of the team
  • Ability to work proactively and with a can do attitude
  • Ability to work effectively on your own initiative or as a part of a team

Personal qualities

  • Confident to talk to a variety of people face to face and via phone
  • Well presented
  • Willing to learn and an ability to retain information
  • Proactive in their approach to work and thrive on doing a good job
  • Able to follow instructions
  • Hardworking
  • Self-motivated and enthusiastic
  • Conscientious 
  • Respectful of confidentiality

Desired qualifications

English Language or Literature and maths, GCSE or equivalents at grades A-C/7-4.

Future prospects

If the Apprenticeship is successful, to progress and develop within the company. There is also the opportunity for development into Account Management within the role that carries a commission structure in addition to the standard wage.

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

A well-established and successful manufacturer of premium quality e-liquids. Made from quality raw materials sourced from within the UK, Europe and the US.

Employer

QCIG LTD

Address

The New Media Centre

36-42 New Tythe Street

Long Eaton

Nottingham

NG10 2DL

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Training

Training provider

Prostart Training

Applications for this apprenticeship are being processed by Prostart

Contact

Lawrence Turton 0115 9468182 lawrenceturton@prostartuk.co.uk

The successful candidate will complete a Customer Service Practitioner Level 2 Apprenticeship standard:

  • Level 2 Apprenticeship Standard in Customer Service
  • Functional Skill Level 1 in maths
  • Functional Skill Level 1 in English

Knowledge-based off the job training will take place during the 15 months of the Apprenticeship at Prostart Training’s registered training facilities in Long Eaton or workplace.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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