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Export Customer Services Administrator Apprentice COOPERS FIRE LIMITED

PETA Ltd are proud to be working with a leading manufacturer and installer of fire and smoke curtains. The Export Customer Services Administrator Apprentice will deliver customer satisfaction to export customers from receipt to fulfilment of their order and any aftersales support, for example quality and or warranty related issues.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2021

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Thursday 08:00-16:30, Friday 08:00-14:00, 30 minutes for lunch

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    11 Oct 2021

  • Date posted

    13 May 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

The Export Customer Services Administrator Apprentice will be responsible for:

  • Developing empathy with customers/distributors to facilitate a better understanding of their requirements, assist with any problem resolution and realising any opportunities
  • Translating the customers’ requirements into a clear set of internal requirements or actions that can then follow through in an expedient manner whilst minimising any chance of error e.g. generating allocations for production to work to
  • Keeping the sales account managers and Production Manager informed of any significant events or potential issues/opportunities
  • Identifying wherever a customer requirement is unlikely to be met and take action to try and recover the shortfall/delay, escalating the matter within the business and if necessary, communicating back to the customer
  • Liaising with customers to keep them informed of matters relating to their orders and deliveries, with for example letters of credit, issuing of export documents, expected dispatch dates, packaging requirements and pick up arrangements
  • Working with the Commercial Department/Credit Control before production or dispatch of the products to ensure that the credit arrangements are adhered to e.g. payment on order, payment before works start, no dispatch without the credit controller’s approval
  • Progressing any warranty and product returns by following the company procedures
  • Ensuring that the customer is always made aware of the delivery promise dates.
  • Organising customer deliveries, packing and freight when required and highlighting any costs over the original estimated cost that were not included in the quotation
  • Generating relevant commercial export shipping documents
  • Obtaining evidence of export and associated documents to satisfy HM Customs and VAT audit requirements

Requirements and prospects

Desired skills

  • IT literate
  • Knowledge in Microsoft Office suite
  • Customer service experience
  • Team player
  • Communication skills

Personal qualities

  • Experience in a manufacturing environment 
  • Good attention to detail
  • Tenacious, practical and technically minded
  • Understanding and empathy with other national practices and cultures
  • High energy
  • Able to take pressure

Desired qualifications

  • GCSEs in maths and English with at least a grade C / 4 or equivalent

Future prospects

There will be the opportunity to move into a full-time role upon completion of the apprenticeship.

About the employer

Coopers Fire are trusted to protect the world’s most prestigious buildings with innovative and discreet smoke barriers and fire curtains. They have been a leading manufacturer and installer of automatic fire curtains, fire barriers, smoke curtains and smoke ventilation systems for over 30 years.




Ignis House

Houghton Avenue



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Training provider


Applications for this apprenticeship are being processed by PETA Limited

  • Level 3 Business Administrator Apprenticeship Standard

You will complete a 15-month apprenticeship which includes 10 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.

Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2021