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Customer Service Apprentice Ethos Communication Solutions Limited

To assist the office supplies department in all areas particularly administration and customer service, outbound sales and account management.

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Closing date: 12 Oct 2021

Apprenticeship summary

  • Weekly wage

    £187.50

  • Working week

    Monday - Friday

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    13 Oct 2021

  • Date posted

    13 May 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001711320

  • Positions

    2 available

Key Duties:

  • Process customer orders and enquiries submitted by telephone, email and web
  • Outbound prospecting calls to attract new business and sales opportunities
  • Internal account management with a view to developing towards on the road sales
  • CRM and website administration tasks to maintain technology systems

Requirements and prospects

Desired skills

  • IT Literate with Microsoft Office Experience
  • Punctual
  • Problem Solver

Personal qualities

  • Keen Learner
  • Team Player
  • Excellent Communicator 

Desired qualifications

GCSE or equivalents at 7-4/A-C – IT, English and maths.

Future prospects

On completion of the apprenticeship, there may be an opportunity to progress within the company. 

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

We are a Managed Print & IT Services Provider.

At Ethos, we have a customer first approach. What differentiates successful organisations from the competition is their ability to deploy technology to solve identifiable business challenges and create new opportunities for efficiency and growth.

That's where we come in.

We get to the heart of our customers' business objectives and our bespoke service allows us to create solutions that ensure you get the greatest possible value from the technology deployed.

With over twenty-five years' experience and 6,000 customers worldwide, we work with the industry leading providers to become part of your extended team - a single contact point for your Managed Print & IT Services needs. 

Employer

Ethos Communication Solutions Limited

Address

5 Royce Road

Peterborough

PE1 5YB

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Additional location information

Full Address: Walters 19 Royce Road Peterborough PE1 5YB

Training

Training provider

SR Education

Applications for this apprenticeship are being processed by SR Education

Contact

Grace Shaw 07930913936 grace.shaw@sr-apprenticeships.co.uk

  • Customer Service Level 3
  • Functional Skills if required 

Apprenticeship standard

Customer service specialist

Level 3 (A level)


Before you apply

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