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Customer Services Apprentice Parklands Toyota

Parklands Toyota are proud to recruit a polite and motivated Customer Services Apprentice to join their team at Mitchell. This is a fantastic opportunity to enhance your professional career, giving you valuable on-the-job experience whilst working towards an industry recognised qualification.

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Closing date: 04 Oct 2021

Apprenticeship summary

  • Weekly wage

    £172.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    The start time is 8.30am until 5.00pm. Weekend work is rare, though flexibility is naturally important.

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    10 Oct 2021

  • Date posted

    13 May 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001711312

  • Positions

    1 available

Based at our Carland Cross site.

As an Apprentice Aftersales Customer Service advisor at Parklands Toyota you will be responsible for customer enquiries, customer looking to book vehicles in for service / MOT or repair, questions about their vehicles and help them find spare parts. This will involve face to face, telephone and computer communications, with a mentor to oversee your work-based learning.

The Individual:

  • Excellent communication skills
  • Keen to learn with an interest in development and progression
  • Passionate about the automotive industry
  • Hardworking
  • Excellent attendance and timekeeping
  • Reliable
  • Ability to use own initiative
  • Must have a ‘can do’ attitude; polite and courteous
  • Working as one team being warm and welcoming
  • Doing what you say you will do

The motor trade is a tough, highly competitive market, but we believe it’s these values which makes us successful and why our staff stay with us.


Requirements and prospects

Desired skills

  • Good IT skills
  • Strong communicator
  • Polite telephone manner
  • Organised

Personal qualities

  • Proactive
  • Diligent
  • Punctual
  • Can work well in a team
  • Have a sense of humour
  • Confident, happy and friendly 
  • Approachable and personable
  • Empathetic and understanding
  • Reliable and trustworthy

Desired qualifications

A general education to GCSE standard with a minimum of Grade C / 4 or equivalent passes in mathematics and English.

Future prospects

For the right candidate, progression and employment opportunities will be discussed. 

Things to consider

The vacancy may close early IF a suitable candidate is found. All published dates can therefore be flexible and will be dependent on suitable candidates coming forward and registering appropriate interest.

What’s in it for you?

  • Full training
  • Fantastic career progression opportunity with full management support
  • Comprehensive training and mentoring programme 22 days basic holiday (excluding bank holidays)
  • Pension
  • Plus many more benefits

About the employer

Parklands Toyota are a Cornish base and owned company, we opened our doors for Business in St Austell back in 1997 and move to our purpose built site in-between Truro & Newquay by the A30 in August 1999 . In 2004 we opened our Helston site to look after south Cornwall. Since then we continued with our local Cornish family values of looking after all our customers old and new.

Parklands Toyota offer the full range of new Toyota Vehicles and with a wide range of quality used vehicles in stock, we also offer an extended range of facilities. As an official approved Toyota Centre, we are authorised to carry out Toyota servicing and repairs. Our manufacturer-trained Workshop and Bodyshop technicians use the latest diagnostic and repair equipment.

Employer

Parklands Toyota

Address

Carland Cross

Newquay

TR8 5AY

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Training

Training provider

CORNWALL COLLEGE

Applications for this apprenticeship are being processed by Cornwall College Business

Contact

Recruitment Team 01209 616269

This formal college training will commence in August / September.

This apprenticeship will be delivered through a combination of Work Based Assessment and attendance at Cornwall College St. Austell. The programme will culminate in an End Point Assessment, where the skills and knowledge gained on the apprenticeship will be formally tested.

  • Customer Service Practitioner Qualification
  • English and maths Functional Skills can be delivered if required

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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