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Hospitality Team Member Apprenticeship Chives Cafe & Deli Ltd

We are offering an exciting opportunity for someone to join our small and friendly team, working full-time in a busy, family run cafe, in an eventful harbour town. With the chance to learn all about hospitality working in a fast paced, high turn around environment, maintaining excellent customer service and teamwork.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 08 Oct 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    40 Hours Per Week. The café is open 7 days a week, the role is full time, which will mean 5 full working days over the week on a rota basis, including working weekends as per rota. Shifts TBC.

    Total hours per week: 40.00

  • Expected duration

    12 months

  • Possible start date

    09 Oct 2021

  • Date posted

    12 May 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available


The café is open 7 days a week, the role is full time, which will mean 5 full working days over the week on a rota basis, including working weekends as per rota.

During the summer season the café operates longer opening hours and in the winter the hours are shorter and therefore there will be less hours available in the winter as in the summer.

Shifts start at 8.30am most days, however there will be days where shifts will start at 8am and other days they will start at 10am.

The role is primarily working front of house in a busy café undertaking face to face customer service, which includes, taking food and beverage orders, answering questions and concerns, relaying information to the kitchen and other team members accurately and in a timely manner.

Writing orders that all staff are able to understand and be able to correctly work out a customer’s bill and taking payment.

Taking telephone calls and managing telephone reservations and orders for delivery is also required.

You should be able to communicate with customers effectively and with correct information with regards to concerns or queries, to receive customers on entry to the premises and guide them to a table when needed, and ensure that customers are comfortable throughout their visit by checking with them during their meal/drink and be ready to deal with any extra needs that may be required and seek help when unsure.

You will be:

  • Preparing cold beverages, including smoothies
  • Learning how to make coffee ‘barista’ style and other hot beverages
  • You will understand menu choices, daily specials, and all about allergens and intolerances in relation to what is sold on the premises

Each day there is an opening checklist of cleaning and restocking, which is then kept to throughout the day and an end of day checklist to ensure that everything is cleaned down and ready for the next morning.

Daily tasks include

  • Restocking food items in the fridges and warmers
  • Restocking sweets and being able to weigh out required amounts throughout the day
  • Keeping good housekeeping and ensuring hygiene measures are adhered to
  • Being aware of stock replenishment and advising when stock is low ready for re-ordering
  • Some part of the working you will be working in the kitchen performing
  • Food preparation
  • Reheating food and plating up food for customers
  • Helping to maintain high standards of food hygiene
  • Helping with cleaning and managing stock and waste

Requirements and prospects

Desired skills

Be able to write clearly, neatly and concisely. Be able to communicate clearly and to be able to pass on information that has been given in a timely manner. Be able to think for themselves and be aware of their surroundings and what is needed without always having to be asked.

Personal qualities

Must be punctual, have an attention to detail, have a high standard of cleanliness in relation to food preparation areas. Be friendly, open and hard working. Have an enthusiasm for working with the public/customers and wanting to learn new things. Smart appearance and attention to cleanliness in relation to personal hygiene.

Desired qualifications

A good level of English and Maths is required.

Future prospects

There is the possibility of a permanent full-time job at the end of the apprenticeship with the possibility of further training into supervisor level if deemed suitable at that time.

About the employer

The company is a small family run company with a passion for providing a quality service to customers, in the food and beverage industry. We are friendly, open and honest and look for the same qualities in our employees. Although only a small company we all work as a team and work can be extremely busy, especially in the summer months and we all work hard together to ensure the standards of the company are met. We are enthusiastic about our homemade products and we like to support our local businesses as much as we can buying local produce when able. We are environmentally aware and last year won an award for a plastic free company with a national accredited ‘surfers against sewage’ something we will continue to follow. Passion, commitment and enthusiasm are what we strive to achieve each day and this pays off in positive reactions from our customers and excellent reviews. If you feel you have the passion, commitment and enthusiasm for working in the hospitality sector then we could be the company for you


Chives Cafe & Deli Ltd



Swain Street


TA23 0AE

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Training provider


Applications for this apprenticeship are being processed by HIT Training Ltd


Vicky Williams 02393876392

You will learn functional skills such as, communication, interpersonal skills, time management, teamwork and multitasking. Food Hygiene training, training on allergens and intolerances in relation to food, basic barista training. Health and safety in the workplace, covid-19 government regulations in relation to hospitality. Stock taking and placing orders.

Apprenticeship standard

Hospitality team member

Level 2 (GCSE)

Employer's Application Instructions

To apply for this vacancy please click 'Apply now' and you will be redirected to the GetMyFirstJob website where you will be required to submit an application. If this is your first visit to GetMyFirstJob you will be required to register on the website, please complete all fields upon registration and ensure you attach a copy of your CV

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 08 Oct 2021