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Receptionist/Administrator Apprentice Cowes Enterprise College

Reception and hospitality provision, greeting and directing visitors appropriately whilst maintaining security to the Academy building, telephone and email response and, as directed, provision of information to pupils, parents, staff and the public, word-processing, desk top publishing of materials and photocopying.

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Closing date: 30 Nov 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, shifts TBC.

    Total hours per week: 37.00

  • Expected duration

    15 months

  • Possible start date

    06 Dec 2021

  • Date posted

    10 May 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

The postholder will have at least foundation level qualifications in literacy and numeracy and significant prior experience of reception duties and administrative support to a large institution within the private and/or public sectors.

The holding of relevant vocational qualification would be an advantage.  The postholder will have a professional appearance and have solid verbal and written communication skills and the ability to be resourceful and proactive in dealing with issues that may arise.

The postholder will undertake reception and administrative support duties as directed by the Office Manager/PA to SLT.

These duties may include:

  • Reception and hospitality provision
  • Greeting and directing visitors appropriately whilst maintaining security to the Academy building
  • Telephone and email response and, as directed
  • Provision of information to pupils, parents, staff and the public
  • Word-processing, desktop publishing of materials and photocopying

The postholder will make a significant contribution to the Academy’s efficiency and positive public profile. The postholder will be expected to attend meetings and/or training as directed.

Personal Competencies:

Have a current and relevant understanding of reception duties and office administration and the effective maintenance of support to pupils, parents, staff and the wider community.

Be an effective user of Microsoft Office demonstrating a good level of ICT skills and competency.

Personal Attributes and Vision:

The postholder must be able to work effectively as an individual and in teams, being credible to colleagues and the staff of the Academy.  An appropriate level of wellbeing to carry out the role and the ability to be punctual and meet work deadlines are an essential.


Academy Role:

To promote equality as an integral part of the role and treat everyone with fairness and dignity and to promote by example, the Academy’s values of:

  • Honesty
  • Empowerment
  • Awareness
  • Responsibility
  • Trust

To ensure that the Academy’s reception and administration is effective and efficient through the performance of duties, as directed by the Office Manager/PA to SLT.

For approximately 90% of time, the direct provision of a range of reception, administrative and reprographic support as directed by the Office Manager/PA to SLT.

For approximately 10% of time, as directed by the Office Manager/PA to SLT

Attending meetings and staff training to support the maintenance of high quality and improved reception and administrative functions for the Academy.

Service Provision Delivery:

As directed by the Office Manager/PA to SLT, undertake reception duties, call logging and email response. Transfer messages and respond to enquiries. Maintain Academy security by following procedures and controlling access.

  • Word process reports, letters and/or similar as directed. Support the desk top publication of materials, including the integration of differing elements within Microsoft Office suite of programs
  • Photocopy, prepare and bind materials for publication. Support the publication of materials to electronic media
  • To attend all meetings and training as directed
  • Undertake such other assignments as may be required by the Principal

The post is subject to performance management and an annual continuing professional development interview and review.

The post is subject to a full DBS check.

Requirements and prospects

Desired skills

  • Experience of reception duties in a large organisation. 
  • Experience of day to day administrative work in a large public organisation. Educational administrative experience an advantage
  • Experience of providing processes and support to an office team, including reprographics.
  • Experience of switchboard operation.

Knowledge, without which the job cannot be done effectively:                        

  • Ability to undertake reception duties, being the credible public face and representative of the Academy at first contact
  • Current knowledge and understanding and application of administrative IT systems – e.g. Microsoft Office

Skills and abilities, Essential/Capable of doing, Desirable/Able to train:    

  • Ability to inculcate positive relationships and demonstrate empathy with young people, staff, parents and visitors in a range of differing circumstances
  • Ability to maintain projects and tasks within timescale
  • Proven verbal and written communication skills

Personal qualities

Personality, Social Skills, Relationships, thinking style, disposition:

  • Ability to work under pressure and be calm in stressful situations – e.g. providing copy and/or reports to tight deadlines
  • Ability to collaborate and co-operate with colleagues
  • Have a professional appearance and manner maintaining the credibility of the Academy as the first point of contact for visitors

Other factors:

  • Physical, Mobility, Availability, Conditions, etc                   
  • Have own transport

Contraindications, if any:

  • Limited or no reception and/or administrative experience

Desired qualifications

Qualifications, Training and Education, also identify training to be given:

  • A minimum of foundation level qualification in English and Mathematics, e.g maths & English GCSEs at grade A-C/9-4 (or equivalent)
  • Hold a relevant qualification at Level 2 or above in Business Administration or Customer Service

Future prospects

Further Education/Employment. The qualifications and experience gained on this Apprenticeship will allow you to apply for further roles within this sector.

Things to consider

Do you drive or use public transport?

About the employer

We aim to provide an education which genuinely prepares young people to be able to grasp every opportunity and meet the demands of life in the 21st century. Our curriculum will ensure that we blend the acquisition of academic, applied and vocational qualifications with the development of independence, creativity and wider competencies and skills, to prepare our learners for embracing their futures. Our aspiration expectation is for all to strive for and achieve excellence in everything we do, to ensure that the Cowes community gets the best and we deliver an outstanding education.


Cowes Enterprise College


Crossfield Avenue


PO31 8HB

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Training provider

Let Me Play Ltd

Applications for this apprenticeship are being processed by Let Me Play Ltd


Anthony Lowe 07881922192

Training to be delivered by LMP Education on the Business Administration standard. Developing skill sets within the business administration role. Understanding communication importance and legislations such as the data protection act and why these are in place. All training will be delivered by LMP education on the job and through Smart Assessor E-Portfolio systems enabling access to teaching and resources.

Developing knowledge on the IT platforms, using MS office, IT solutions to business problems. Processing quality assurance and training towards all legislation understanding. Training will be for the duration of the qualification (apprenticeship) being taken by the individual. Qualification will last for around 20 months, of which consistent work to be produced to the training provider and complying with all ESFA rules.

Apprenticeship standard

Business administrator

Level 3 (A level)

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