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Customer Care Assistant - Apprenticeship Tramo (Uk) Limited

Customer Care Apprenticeship is aimed at providing the candidate with the first steps and skills to develop in reception and customer care roles. This is in partnership with Babington

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Closing date: 04 Nov 2021

Apprenticeship summary

  • Weekly wage

    £161.25

  • Working week

    Monday to Friday 9am to 6pm

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    11 Nov 2021

  • Date posted

    07 May 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001708992

  • Positions

    2 available

This apprenticeship will help the candidate to gain a fully nationally recognised Customer Service qualification along with developing interpersonal and customer interaction skills.

Duties to Include: 

  • Acting as a first point of contact for our customers
  • Primarily for queries and bookings (usually by telephone) for daily delivery services
  • Ensuring they are administered in an effective and efficient manner using in-house booking systems

Requirements and prospects

Desired skills

  • PC skills, with a good working knowledge of word, excel and outlook.
  • Strong customer service and communication skills.
  • Good problem solving and referral skills.
  • Ability to effectively work under pressure
  • Ability to work independently and with low levels of supervision

Personal qualities

  • We are looking for someone that wants to be part of a customer care team or similar within a transport or logistics environment, together with strong communication, we will help them build an experience of working within a commercial customer base company.
  • The ideal candidate will have ability to work independently and with minimal levels of supervision, together with excellent PC skills, preferably in Microsoft Word & Excel.
  • This role would suit a highly organised individual who can develop strong leadership qualities and the ability to work effectively under pressure.
  • In return once the apprenticeship is complete TRAMO can  offer an attractive salary and benefits package, together with a comprehensive path for career progression.

Desired qualifications

  • Functional Skills in PC literacy (basic MS Office)
  • Functional Skills in Maths and English Maths.

Future prospects

  • As part of the apprenticeship the candidate will be embedded into a fully operational logistics department where they will work closely with experienced colleagues and Managers to learn and develop an excellent understanding of what great customer service looks like and be able to demonstrate these transferable skills against nationally recognised standards. They will also gain the experience of using the reception systems, to ensure the customer has a positive experience of using our services and develop a thorough understanding of all the products and logistical services we offer.

About the employer

International Furniture Transport and Distribution.

For more than 40 years, the Tramo Group has specialised in the logistics and transport of high-end furniture and furnishing components and is a partner of the biggest names in the world of design.

Employer

Tramo (Uk) Limited

Address

16

Albone Way

Biggleswade

SG18 8BN

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Training

Training provider

BABINGTON BUSINESS COLLEGE LIMITED

Applications for this apprenticeship are being processed by BABINGTON BUSINESS COLLEGE LIMITED

Contact

Jamie Dobson Jamie.dobson@babington.co.uk

Full on-the-job training and support will be provided to enable the successful applicant to undertake the full range of duties required of the role. All apprentices are required to complete and evidence 20% of the job learning whilst on their apprenticeship.

In addition, the apprenticeship will be delivered primarily on our online platform, Babington Online and you will receive full support from our dedicated team of Training Advisors via workshops, webinars and regularly scheduled reviews, conducted by Skype and/or Phone.

Our Customer Services Practitioner Level 2 Programme consists of the following:

  • Customer Services Practitioner Level 2 standard
  • Functional Skills in Literacy and Numeracy Level 2
  • End-point Assessment conducted by an external provider (Professional discussion, practical observation and apprentice showcase)

The End-Point Assessment is designed to enable apprentices to demonstrate that they are fully conversant in the skills knowledge and behaviours expected of individuals at this level. It is designed to provide assessors with a holistic view of the Apprentice, and to allow them to assess to what extent the Apprentice meets or exceeds the apprenticeship standard.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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