Customer Service Apprentice HOPE VALLEY LIMITED
To provide additional support to our growing customer service team. This includes dealing with a variety of customer queries, by phone and e-mail. Ensuring customer orders are processed quickly and efficiently. Maintaining stock systems. Managing the companies eBay account and assisting with the company TikTok account.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 11 Aug 2022
Apprenticeship summary
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Weekly wage
£168.35
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Hours will be flexible between 8am and 5pm Monday to Friday. Working hours will include off the job training, such as college attendance.
Total hours per week: 35.00
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Expected duration
18 months
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Possible start date
05 Sep 2022
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Date posted
06 May 2021
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC001708017
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Positions
1 available
1. Dealing with various queries by phone. For example:
- General product enquiries
- Customer order enquiries
- New customer orders
- Liaising with suppliers and couriers
- Managing the office voicemail and ensuring messages are followed through in a timely manner.
2. Responding to various queries by e-mail:
- Customer order enquiries
- Supplier queries
- General product enquiries
3. Managing customer orders within our main eBay account:
- Cross-referencing orders between eBay and our back-office system
- Ensuring all tracking numbers are entered.
- Ensuring eBay orders are dispatched as quickly as possible and that customers are well informed of any issues or delays.
- Responding to all eBay messages promptly
4. Input ideas for social media
- Aid with the use of TikTok including generating and uploading videos
- Having new and fresh ideas
Opportunity to work within the store and shows.
Requirements and prospects
Desired skills
- A good level of IT skills; previous use of Microsoft applications would be an advantage.
- Adaptability to a fast-paced environment.
- Ability to manage own workload and prioritise work to meet the demands of the role.
- To be confident when speaking to customers by phone and in person.
- Excellent spoken and written English.
Personal qualities
- To be able to work within a team, polite, organised and reliable.
- To be open-minded in how a job role can differ.
Desired qualifications
Ideally maths & English GCSE 4/C or above.
You may be able to study equivalent qualifications as part of your apprenticeship, dependant on personal circumstances if you have not already achieved the above.
Future prospects
There is good potential for permanent employment on successful completion of your apprenticeship.
Things to consider
Transport links to the area are limited. The nearest bus stop train station is about 20/25 minutes walk away – please carefully consider how you will get to work each day.
About the employer
Established in 2002 Hope Valley is a family run business specialising in everything for Horse and Rider. We pride ourselves on delivering quality brands at great value to our customers, whether in-store, at Show or here Online. Brands like Horseware, Shires, Ariat, Pikeur, Tredstep, Schockemohle, Mark Todd, Charles Owen, Joules, Musto and many many more. Most of our staff are keen Equestrians themselves and as a result understand the products that we sell. This expert knowledge and commitment to customer service is key to what we offer as an Online equestrian retailer.
Employer
HOPE VALLEY LIMITED
https://www.hopevalleysaddlery.co.uk/
Address
Rockhead House
Staden Lane
Buxton
SK17 9RZ
Training
Training provider
UNIVERSITY OF DERBY
Applications for this apprenticeship are being processed by University Of Derby
Contact
Kath Ferns 0800 0740099 feapprenticeships@blc.ac.uk
Customer Service Practitioner Level 2
Maths & English if required.
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
Please apply through Buxton & Leek College.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 11 Aug 2022