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Customer Services Apprentice Key Care Limited

We are looking for apprentices who want to start a career providing great customer service to our clients and business partners. This is a fantastic opportunity for the right candidate.

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Closing date: 04 Oct 2021

Apprenticeship summary

  • Annual wage

    £8,775.00

  • Working week

    30hrs pw on a rolling shift pattern between 8am and 8pm, with half day on Saturday including a day release to college.

    Total hours per week: 30.00

  • Expected duration

    12 months

  • Possible start date

    11 Oct 2021

  • Date posted

    05 May 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001707850

  • Positions

    3 available

The Customer Services Team at Keycare.

The Customer Services Team is committed to providing outstanding service to customers through attitude, expertise, technical support and quality of service.  The team is responsible for the following activities:

  • Call handling
  • Claim handling
  • Collection of customer payments
  • Outbound direct customer sales activity
  • Data handling
  • Fulfilment support
  • Issue of documentation
  • Stock control and ordering 
  • Regulatory compliance
  • Complaint handling
  • Provision of required management information
  • All other administrative functions related to customer service

The Role of the Customer Services Representative

As a Customer Services Representative you will play a key role within the Customer Services Team.
You will be responsible for the provision of customer service in accordance with agreed service levels and targets. You will work within the parameters of established procedures and will adhere to all regulatory requirements in particular ‘Treating Customers Fairly’. You will be able to demonstrate your competence as an advisor through regular call monitoring reviews and biannual assessments.


Requirements and prospects

Desired skills

  • Good computer and keyboard skills
  • A good level of administration skills
  • Excellent communication skills: written and verbal
  • Good organisational skills
  • Good interpersonal skills
  • Experience of customer service - desirable
  • Good product knowledge
  • A sound knowledge of all operational and administrative processes and procedures 
  • A good level of literacy and numeracy  

Personal qualities

  • The ability to work as part of a team
  • A genuine interest in helping customers
  • A polite, thoughtful and friendly attitude
  • Patience and calmness under pressure
  • The ability to handle complaints and difficult situations

Desired qualifications

Maths and English GCSE A-D,3+ or L1 equivalent

Future prospects

The employer is looking to recruit permanent members of the team on a successful completion of the apprenticeship.

Things to consider

Please ensure you have researched the role, the employer, Shipley College and are able to travel to both
The employer reserves the right to close the vacancy if the right person is found for the role. So early application is encouraged
All applicants will be asked to submit a current CV.

If grades can't be verified online we may ask you to submit scans of your certificates or sit an online skills assessment


About the employer

5* Defaqto rated key insurance plus a recovery service for mobile phones and wallets/purses

Cover for replacement keys
Plus replacement locks and any locksmith charges up to the annual cover limit of £1500

Up to three days vehicle hire
Up to £50 per day, if your vehicle is unusable as a result of lost or stolen keys

Recovery service for wallets/purses
A durable Keycare card insert easily stored in your wallet or purse provides a simple means to reunite owners with their lost items

Employer

Key Care Limited

Address

2-3

Quayside, Salts Mill Road

Shipley

BD18 3ST

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Training

Training provider

SHIPLEY COLLEGE

Applications for this apprenticeship are being processed by Shipley College

Contact

Petras Puodziunas 01274327390 cv@shipley.ac.uk

  • Customer Service Practitioner L2 Standard and support to complete your end point assessment
  • Maths and English Functional skills if required
  • Training by day release, currently through Live online lessons with the tutor returning to the classroom when safe to do so

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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