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Apprentice Customer Care and Lab Technician Solent Spectacles

The role is varied and will comprise of some lab work cutting and fitting lenses to frames of all types and some time on the shop floor helping customers select the best frame and lens combo for their individual needs

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Closing date: 30 Sep 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday, Wednesday Thursday, Friday...possible extra hours on Saturday if they wish.

    Total hours per week: 30.00

  • Expected duration

    15 months

  • Possible start date

    01 Oct 2021

  • Date posted

    04 May 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Your time in the lab will be spent checking lenses when they arrive for prescription and quality, setting them up on the edgers, fitting the cut lenses to the frames and final checking and cleaning of the finished product.

On the shop floor, you will be expected to meet and greet the customers with a smile, answer the phone and book appointments on our diary. You will help customers choose the best frame taking into consideration their colouring, face shape and personality. Once selected you will suggest the best lenses for the customers work and lifestyle. When the spectacles are completed you will be calling them and then fitting the frames when the customer calls in to collect.

In both roles, you will also be expected to help with regular day to day chores such as vacuuming and keeping frames clean and free of fingerprints.

Requirements and prospects

Desired skills

You will also be detailed focused and quality-driven.

Personal qualities

You will be reliable with a friendly, professional, and flexible attitude. 

Desired qualifications

A minimum of GCSE maths and English will be required at the pass level of Grade C or above. Physics while not essential would be useful especially in the understanding of lenses and prescriptions.

Future prospects

For the right candidate, the future prospects are very good, it would be possible to complete either the SMC (tech) qualification or a degree to become a qualified dispensing optician. Both these qualifications can lead to a degree in optometry to become a qualified ophthalmic optician.


About the employer


Solent Spectacles (originally Hythe Optical) was founded by Mr Kerry Neilson over 35 years ago in Hythe servicing local opticians glazing needs. 5 years later with the company growing it was relocated larger premises in the Solent Business centre where he was joined by his wife Vivienne, and at weekends by his daughters Laura and Claire. With the optical market changing a small retail department was started and Laura became full time. Our current fully Qualified Technician Luke Parmenter Sm (tech) joined the firm and has now been with us for over 15 years. In 2010 with expansion in the retail side, Laura joined her father full time and the Solent Spectacles partnership was born. Larger retail premises were needed so in 2012 the business was relocated to its current position in Millbrook Road West. The principle of Affordable Quality has worked well and the company is constantly growing. In recent years the Solent family has expanded and now includes Carol Miller (Dispensing Manager) with over 37 years of experience and brother and sister, Mark Vine (Trainee Technician & Optical Assistant) and Kayleigh Vine (Optical Assistant).


Solent Spectacles


Unit 401


Millbrook Road West


SO15 0HW

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Training provider


Applications for this apprenticeship are being processed by Totton College


Carol Goring 02380874874

What will you learn?

  • Level  2 Customer Service practitioner Standard
  • Level 1/2 Functional Skills in English and maths (if required)
  • Employee Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills (PLTS)

Much of the training will be undertaken ‘on the job’, supported by regular visits from a qualified assessor.

The Customer Service Apprenticeship is a 12 – 18 month programme, with apprentices being assessed on their competence within the workplace every 4-6 weeks.  Assignments will be set to cover the theory element of the qualification and you will attend a monthly workshop in Totton College.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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