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Customer Service Apprentice Claims Broker K G J Group

An excellent opportunity has arisen for an Apprentice to join the Claims Team. Working within a busy office environment, training will be provided to cover all aspects of Insurance and Claims Administration.

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Closing date: 11 Dec 2021

Apprenticeship summary

  • Weekly wage

    £150.50

  • Working week

    Monday - Friday, 9.00am - 5.00pm (with 1-hour for lunch).

    Total hours per week: 35.00

  • Expected duration

    18 months

  • Possible start date

    14 Dec 2021

  • Date posted

    30 Apr 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001704927

  • Positions

    1 available

An excellent opportunity has arisen for an Apprentice to join the Claims Team. Working within a busy office environment, training will be provided to cover all aspects of Insurance and Claims Administration.

Duties will include:

  • Filing
  • Post collection
  • Claims administrative support
  • Adhere to the principles/standards as set out in the Group Procedures Manual
  • Maintain a professional image of self and the Group to all customers and insurers
  • Ensure that all outgoing mail is collected and correctly franked
  • Ensure that all customers files are correctly filed, maintained and kept tidy at all times
  • Ensure all Claims Team diary work is given to the appropriate team member
  • Sort Claims Team post and allocate accordingly
  • Provide admin support to the Claims Team
  • Completion of tasks in a timely manner
  • Ensure that all compliance responsibilities are recorded and reported as required
  • Maintain own training records

Requirements and prospects

Desired skills

  • Good interpersonal skills and be team player
  • Good communication skills
  • Excellent telephone manner is required as well as the ability to work on their own initiative
  • Candidates must be computer literate and have experience of using Microsoft Packages including Word and Excel
  • Well organised

Personal qualities

  • Dedicated
  • Hardworking and willing to take on any tasks associated with the job role

Desired qualifications

GCSE Grade C/4 or equivalent qualifications in English and maths..

Future prospects

To be decided upon completion of training.

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

The KGJ Group of companies is a family-owned business and has been established for over 45 years. It is the largest privately owned Insurance Broker in the Midlands and is ranked 75th in the UK.

The Group is totally focused on providing exceptional levels of service to its client who range from private individuals to large businesses.

Service includes the provision and administration of insurance to meet the needs of each client and the handling of claims with insurers.

Employer

K G J Group

Address

Charter Court, Broadlands

Wolverhampton

WV10 6TD

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Training

Training provider

Performance Through People

Applications for this apprenticeship are being processed by Performance Through People

Contact

The Apprenticeship Works 01922651100 ptprecruits@ptp-training.co.uk

Customer Service Practitioner Level 2 Apprenticeship Standard:

  • A full training programme will be provided by KGJ Group and this will ensure minimum standards of training and competency are achieved in all relevant activities within the job role

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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