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Apprentice Compliance Administrator Wren Kitchens

You will be responsible for the admin and customer service for the company. You will work towards a Level 3 Business Administrator apprenticeship standard.

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Closing date: 02 Oct 2021

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 08:30 - 17:00.

    Total hours per week: 40.00

  • Expected duration

    18 months

  • Possible start date

    03 Oct 2021

  • Date posted

    26 Apr 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Duties to include:

  • Liaise between the National Compliance Manager and Directors / Department Heads to make sure tasks are completed on time and to a suitable level
  • Support the running of the compliance team through monitoring document returns
  • Support the compliance team through highlighting to retail planner errors using daily reports
  • Support the showroom-based Compliance Officers with any queries regarding hotel bookings, absence, holidays etc.
  • Maintain a clear log of all impending and in progress tasks within the Compliance team
  • Maintain a clear communication channel for Compliance Officers improvement feedback within the business 

Main responsibilities will include:

  • Maintain list of actions required and works pending for the National Compliance Manager
  • Attend meetings with the National Compliance Manager and other stakeholders within the business and detail actions required
  • Maintain active communication channels between Compliance and other departments during the National Compliance Manager's time away from Head Office
  • Manage feedback log listing opportunities identified within the planner, systems, and training to improve efficiencies
  • Monitor report returns from the Compliance Team to make sure all documents are returned on time
  • Audit compliance documentation to ensure standards are being met
  • Review holiday requests and accept / decline based on the pre-agreed framework
  • Complete return to works with all Compliance Officers the morning of their first day back after any absence
  • Ensure in advance of all regional meetings all documents are prepared and accommodation is booked
  • Contact Designers who appear on common error reports to make sure the orders are correct, and the customer journey is not impacted

Requirements and prospects

Desired skills

  • Good IT skills and working knowledge of most Microsoft Office packages
  • Good interpersonal skills
  • Excellent customer service skills
  • Ability to follow specific instructions
  • Organised & focused approach
  • Excellent telephone manner
  • Excellent communication skills

Personal qualities

  • Ability to maintain a calm approach and work effectively under pressure
  • Able to project a respectable and professional image
  • Helpful and positive attitude in a busy environment
  • An enthusiastic & friendly approach to work
  • Must be willing to listen & learn
  • Willing to learn and develop
  • Good positive, friendly attitude
  • Pleasant & confident manner
  • Strong team player
  • Very accurate
  • Happy to help
  • Trustworthy
  • Confident
  • Friendly
  • Helpful
  • Keen

Desired qualifications

No formal qualifications are required but you must have the ability to complete the Apprenticeship and Functional Skills (if applicable).

Future prospects

Opportunity to advance in the workplace or go onto higher-level education.

About the employer

The family behind Wren has been leading the way for over 35 years – we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.


Wren Kitchens


The Nest

Falkland Way


DN18 5RL

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Training provider


Applications for this apprenticeship are being processed by Hull Business Training Centre


Mackauly Coates 01482 211714

Level 3 Business Administrator apprenticeship standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

You will be required to attend a half-day session at the Training Centre where you will work towards any functional skills that you have to take and the technical element. The Apprenticeship will be carried out at the workplace by taking evidence from your job.

Apprenticeship standard

Business administrator

Level 3 (A level)

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