Customer Support and Data Administration Apprenticeship Riley Software Ltd
The purpose of the Customer Support and Data Administration Apprentice role is to provide exceptional support to our customers and ensure they can undertake all the tasks they need to in a timely manner. You will also be required to assist other members of the support team with data administration duties.
Closing date: 25 Sep 2021
Total hours per week: 37.50
Possible start date
26 Sep 2021
23 Apr 2021
Level 2 (GCSE)
The purpose of the Customer Support and Data Administration Apprentice role is to provide exceptional support to our customers and ensure they can undertake all the tasks they need to in a timely manner.
Full training is provided, and we have a large number of pre-written solutions available to assist customers. You will also be required to assist other members of the support team with data administration duties. You will be mentored by our Support Desk Manager and other members of the support team.
Typical roles and responsibilities include but are not limited to:
- Answering the telephone
- Dealing with customer problems
- Supporting office colleagues with data issues
Requirements and prospects
- Strong written and verbal communication skills
- Excellent IT skills in using office software, including Microsoft Word, Microsoft Excel, Email and Google Docs
- Good time management and organisational skills
- Excellent problem-solving skills
- Attention to detail
- Good sense of humour
- Ability to be able to follow procedures, with a strong attention to detail.
- High levels of initiative and self-motivation
- Interest in troubleshooting/investigating and problem solving
- The desire to deliver a first-class customer service
GCSEs at grades C/4 or above (or equivalent) in maths and English.
There is the opportunity to progress within the role and the potential of a rewarding career with us on completion of the apprenticeship.
Things to consider
Due to the nature of the business, you will be required to adhere to company policies and various guidelines regarding IT security, confidentiality, and data protection/GDPR.
Can be high pressure at times, or very quiet. Each day is an unknown, reliant on customer contact.
The company are hoping to interview from mid to the end of May onward with a view to a starting the apprentice after restrictions are lifted late June.
For the right candidate, they are prepared to wait for the end of school year.
Please note that interviews may take place before the vacancy close date and the successful candidate may start before the advertised start date. Please apply early.
Please check your travel to the company they are located (between Elland Road stadium and The White Rose Centre).
About the employer
We are a software company that provides leading online solutions to large UK companies and public sector organisations. Our software enables companies to efficiently manage their property compliance and documentation from one central location. We are growing rapidly, and this is a great opportunity for someone to gain experience of working in a fast-paced customer support environment in the software industry.
LEARNING INNOVATIONS TRAINING TEAM LIMITED
Applications for this apprenticeship are being processed by Learning Innovations Training Team Limited
Steve Marshall 0791 8723 685 firstname.lastname@example.org
Level 2 Customer Service Practitioner apprenticeship standard, which includes:
- Level 1/2 Functional Skills in maths and English (if required)
- End-Point Assessment (EPA)
- Company in-house training supported by a trained team
Customer service practitioner
Level 2 (GCSE)
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