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Customer Service Advisor Apprenticeship Robins & Day

This exciting apprenticeship programme is ideal for someone who enjoys engaging with people, a challenging and varied working environment and who wants to develop a long-term career with an ambitious automotive brand. This is a fantastic opportunity for the right candidate.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Sep 2021

Apprenticeship summary

  • Weekly wage

    £172.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 08:30 - 17:30, however each of our dealers will have different requirements. Shifts to be confirmed.

    Total hours per week: 40.00

  • Expected duration

    12 months

  • Possible start date

    27 Sep 2021

  • Date posted

    22 Apr 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001702732

  • Positions

    1 available

The Apprenticeship Programme is geared toward training the right candidate to become a qualified Vehicle Service Advisor. But what does a Vehicle Service Advisor actually do?

The Vehicle Service Advisor role varies slightly by the employer, based upon the specific needs to the location. The below explanation is, therefore, a guide to support you in understanding what the role might entail.

A Vehicle Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations.

Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:

  • Interpreting customer concerns and comments and liaising with technicians
  • Booking/scheduling vehicle services
  • Liaising with customers about any additional work required
  • Estimating time and costs associated with repairs
  • Handling customer complaints
  • Responding to customer requests
  • Tracking the vehicle through the workshop

Requirements and prospects

Desired skills

  • Excellent communication & listening skills
  • Problem solver and have attention to detail
  • Practical
  • Be very safety conscious
  • Be patient & well organised
  • Comfortable with the use of up to date information technology
  • The ability to work as part of a team, supporting a number of colleagues

Personal qualities

  • Willingness to learn
  • Team working/working with others
  • Motivation for the role/automotive and engineering interest
  • Personal responsibility and career ownership
  • Problem solving

Desired qualifications

GCSEs at grades A*-C/9-4 (or equivalent) in maths and English. Predicated grades are accepted.

'Equivalent' grades include:

  • BTEC first diplomas and certificates
  • OCR Nationals
  • Key skills Level 2
  • NVQ's
  • Functional skills Level 2

Future prospects

There are lots of opportunities to develop your career within our expanding Dealer Network. Your early development is carefully mapped through your Apprenticeship journey with your learning focussed toward achieving an industry recognised qualification that's recognised across the Motor Industry.

This is the grounding for your future development within the network and opportunities exist, once qualified, to further develop your skills and to move into new roles.

Things to consider

We welcome applications from everyone irrespective of gender and ethnic group and appointment will be based on merit alone.

Being committed to equal opportunities, if you have a disability, please state this during the application process.

Measures will be put in place to support you through your application and apprenticeship journey.


About the employer

The Robins and Day group was founded in 1913, when two bicycle businesses run by Mr Robins and Mr Day were incorporated. The company then became part of the Rootes Motor Company, selling Hillman Humber, Singer and Sunbeam models before later adding Talbot and then Peugeot in 1960.

In 1970, the dealerships became a wholly owned subsidiary of Peugeot Motor Company PLC and held the Peugeot franchise exclusively until 2016. Now, the time has come to join with The Citroen Retail Group, introducing the Citroen and DS brands, and start the next chapter in the company’s rich history.

The Citroen Retail Group started around 25 years ago, with a small number of prominent Citroen dealerships in prime locations. This helped establish the brand in markets such as Glasgow, Manchester, Birmingham and London. It also allowed Citroen to create dedicated business and fleet centres for those large market areas and grow that side of its business, especially where the LCV market was concerned, which has always been a stronghold for the Citroen Brand.

The Citroen Retail Group expanded during that period and were operating 13 dealerships by 2015. Robins and Day took over the day-to-day running of the Citroen Retail Group in 2010, with the aim of amalgamating processes and standards, raising customer satisfaction and encouraging employees to move freely between the different parts of the business.

This has been extremely successful over the past few years, and now the rebranding of the entire Robins and Day Group is a natural evolution of this approach. Now, The Citroen Retail Group has become fully integrated into Robins and Day, and all Citroen and DS models are sold under the Robins and Day banner, alongside Peugeots. 

Robins & Day has continued to grow, and in 2019 welcomed GO Vauxhall into the group, growing the dealership network by 10 sites across London and the South East of England. The Vauxhall sites have become incorporated and rebranded with the Robins & Day logo, which has been re-designed to coincide with the joining of Vauxhall. The new logo incorporates the PSA Retail branding, which encompasses all 4 of the PSA manufacturers owned brands.

The result is over 62 new vehicle franchises, providing customers with better accessibility to a larger choice of vehicles and Robins & Day dealerships.

Employer

Robins & Day

Address

2A The Triangle

Kingston upon Thames

KT1 3RU

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Additional location information

Robins & Day Vauxhall Kingston

Training

Training provider

CALEX UK LTD

Applications for this apprenticeship are being processed by Calex UK Ltd

Contact

Calex UK Recruitment recruitment.calexuk@gmail.com

Level 2 Customer Service Practitioner apprenticeship standard.

Our apprenticeship programme is an excellent way of ensuring we have high-quality people working within our Dealer Network. We're looking for ambitious candidates ready to take ownership of their development, work hard to achieve their potential and grow with an ambitious employer.

The programme typically lasts between 18- and 31-months dependant on the career path chosen and you'll achieve a nationally recognised qualification.  We will support you to gain your Functional Skills, Core Skills in Scotland if you require them in maths and English.

All of our apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Coventry.  Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and e-Learning modules.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Sep 2021