Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Apprentice Customer Service Practitioner Standard THE COPIER COMPANY (UK) LTD

We are looking for someone to join our team. The role will be a varied role covering all parts of the business from logistical operations through to customer care and office-based administration.

Sign in to apply

Closing date: 22 May 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday, 9.00am - 5.00pm

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    23 May 2022

  • Date posted

    21 Apr 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties will include:

  • Inputting data onto internal systems with a high level of accuracy
  • Typing correspondence by e-mail Filing, photocopying/scanning and distribution of relevant documents
  • Preparation of stock accounting and quality control documentation Assisting with carrier labels
  • Assisting all members of the team as and when required Using Microsoft Packages, in particular Word, Excel and Outlook
  • Delivering high levels of customer service in a friendly and professional way
  • Communicating with external customers e.g. Delivery Drivers etc.
  • Answering the telephone in a professional manner and dealing with enquiries
  • Making telephone calls to customers to update them on their orders, after training Warehouse duties
  • General portage duties including moving of boxes and general housekeeping Loading & unloading vans , if and when required Communicating with external customers - Royal Mail/TNT other Delivery Drivers etc.
  • Adding stock to shelves
  • Checking in/out stock and entering this information accurately on to the system
  • Taking reasonable care of your own and other people's health, safety and welfare and reporting any situation which may pose a serious or imminent threat to the well-being of yourself or of any other person
  • To carry out any other reasonable task as requested by management to ensure to smooth running of the organisation

Requirements and prospects

Desired skills

  • Somebody who is a good verbal communicator who has a polite, clear and professional telephone manner
  • Must have a good level of literacy skills
  • Required to work to deadlines, with good time management
  • Good numeracy skills
  • Confident in using email and the internet
  • The successful candidate will be organised Willing to work effectively in the team

Personal qualities

  • An enthusiastic individual Flexible approach to work, willing to go the extra mile to get the job done
  • Must be punctual as well as having a good attendance record Ability to work on own initiative, when required
  • Ability to work effectively as both part of a team and as an individual
  • Respond positively to the demands of a varied workload. Friendly and approachable Commitment to undertake continued training and development

Desired qualifications

  • GCSEs at grades C/4 or above (or equivalent) in maths and English

Future prospects

  • Office promotion into engineer side or sales admin side for the right candidate

Things to consider

  • Please note this position may involve some heavy lifting. Eg Occasional Warehouse Duties, Loading & unloading vans, if and when required
  • Please note that interviews may take place before the vacancy close date and the successful candidate may start before the advertised start date. Please apply early
  • Please check you travel to the company

About the employer

The copier company UK is an established company with over 20 years’ experience who have created a reputation for providing superior products at competitive prices, without compromising on the personal touch, we have a diverse range of clients and provide a full service from installation onwards.




Enfield House

Enfield Avenue



You must have JavaScript enabled to view a map of the location


Training provider


Applications for this apprenticeship are being processed by Learning Innovations Training Team Limited


Steve Marshall 0791 872 3685

Level 2 Customer Service Practitioner Apprenticeship Standard, which includes:

  • Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • Company in-house training supported by a trained team

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.