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Customer Service Apprentice STONEHEALTH LIMITED

We are looking for an apprentice to join our team. The role will involve supporting the office supervisor with the daily administration processes and providing support and customer service to our customers.

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Closing date: 01 Oct 2021

Apprenticeship summary

  • Weekly wage

    £187.50

  • Working week

    Shifts TBC.

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    11 Oct 2021

  • Date posted

    15 Apr 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001700047

  • Positions

    1 available

We are recruiting for an apprentice to work within the business administration team. The role will involve learning and assisting in all areas of the office department, the ideal candidate will be a flexible worker with a can-do attitude towards the role.

The key function is to assist our Office Supervisor with the day to day administrative processes of the business.

Duties will include;

  • Management and distribution of incoming post
  • Answering incoming calls, taking messages and following through where required
  • Assisting with customer service calls
  • Processing sales orders and transport
  • Raising sales invoices and customer statements
  • Processing Pro formas and Invoices for new equipment
  • Providing support to new customers, liaising with them to arrange delivery and training on new equipment
  • Greet any visitors to the offices in a professional manner and provide refreshments when appropriate
  • Operate and utilise internal CRM system (Full training will be provided)
  • Assist with QMS system ISO9001 (Full training will be provided)
  • Maintain the office filing/archiving system in both hard and electronic format

Requirements and prospects

Desired skills

  • Good communication skills
  • IT proficient
  • Ability to prioritise workload and work on your own as well as part of a team

Personal qualities

  • Hardworking
  • Willing to learn
  • Adaptable
  • Personable
  • Friendly

Desired qualifications

GCSE Grades A*-C or 4-9 or equivalent in maths and English essential.

Having the right attitude, work ethic and commitment to your education as well as your employment are essential requirements to this role.

Future prospects

Potential progression to a full-time role as an administration assistant within the office.

Things to consider

Potential of dealing with upset customers.


About the employer

Stonehealth is a UK based company offering products and consultancy for sensitive stonework restoration and conservation.

Stonehealth was set up by Brian Crowe in the 1980s as a supplier to the building, conservation and restoration trades with ethical and reliable products.

Employer

STONEHEALTH LIMITED

Address

Unit G4-G5

Draycott Business Park

Dursley

GL11 5DQ

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Training

Training provider

SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE

Applications for this apprenticeship are being processed by SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE

Contact

Nikki Mann 07985 540874 nikki.mann@sgscol.ac.uk

As the successful apprentice you will undertake an Apprenticeship in Customer Service level 2 to include assessment in Skills, Knowledge and Behaviours, Functional Skills in maths and English (where applicable), completion of your End Point Assessment.  During your time on the apprenticeship programme, you will also be expected to complete and document 20% off-job-training.

The Apprenticeship will be delivered by South Gloucestershire & Stroud College.

You will be assigned a supervisor/mentor within the workplace, who will support you to develop your workplace skills, knowledge and behaviours throughout the duration of your apprenticeship programme.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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