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Administration Apprentice STEP AHEAD SERVICES LTD

This is an excellent Apprenticeship, developing the skills to provide administration support. You will have an excellent command of the English language and be confident producing letters and reports. This role will provide you with the essential skills to be a successful administrator and office manager.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Sep 2021

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 9am - 5pm.

    Total hours per week: 35.00

  • Expected duration

    18 months

  • Possible start date

    04 Oct 2021

  • Date posted

    13 Apr 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

You will be involved in all aspects of the office management.

Your duties in include:

  • Updating data from monthly and weekly reports to spread sheet for monitoring purpose
  • Maintain records of weekly, monthly etc. reports and liaise internally for the information
  • Check emails and take necessary actions, forward important emails manager, etc.
  • Training booking for staff/helping with HR related duties
  • Keep records of placement referrals from Local Authority 
  • Inputting data/Record keeping of all types of data
  • Keeping records of bills payments, damages repairs and cleaning etc. for all properties
  • Typing letters to landlord, council tax, letting agent and clients
  • Receiving and making phone calls
  • Taking minutes at meetings
  • Taking Messages and passing on to relevant parties
  • Developing new systems for the office
  • Ordering equipment for the office and clients etc.
  • Filing, scanning and faxing
  • Help staff for our portal, email management, IT related issues
  • Agency timesheet and bill management, rota records
  • Utility/broad band etc. management for all our properties
  • Property Management
  • Helping with staff files
  • Ability to liaise with different agencies
  • Help to establish smooth running of the office
  • Any other duties requested by the manager/supervisor

Requirements and prospects

Desired skills

  • Must be adept at problem-solving, including being able to identify issues and resolve problems in a timely manner
  • Must possess strong interpersonal skills
  • Must be able to communicate clearly, both written and orally, as to communicate with employees, contractors, management, finance departments
  • Must be able to effectively read and interpret information, present numerical data in a resourceful manner, and skilfully gather and analyse information
  • Must be able to prioritize and plan work activities as to use time efficiently
  • Must be organised, accurate, thorough, and able to monitor work for quality
  • Experience of filing and organising record skills
  • Creating and implementing new systems
  • Solid understanding of MS Office
  • Excellent Telephone manners
  • Open to continuous development

Personal qualities

  • Be flexible and adaptable
  • Ability to work with minimal supervision
  • Must be dependable, able to follow instructions, respond to management direction, and must be able to improve performance through management feedback

Desired qualifications

5 GCSEs to include maths and English A*-C/9-4 or equivalent.

Future prospects

On successful completion of this course students can progress to a Level 4 Higher Apprenticeship in Business & Professional Administration, Chartered Management degree in Business or into other further education courses in management and business-related field.

About the employer

An experienced agency working since 2003 to support young people aged 16+ to confidently and successfully achieve independent living.

We recognise that young people can have a range of complex needs and may face a variety of challenges. Step Ahead Services aims to help these young people by providing high quality care, meeting all expected standards, including adherence to the requirements of the Care Standards Act.




Step Ahead Service Ltd, Unit 12-14, Grange Mills, Weir Road


SW12 0NE

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Training provider


Applications for this apprenticeship are being processed by SOUTH THAMES COLLEGES GROUP


Rebecca Dalton

  • Level 3 Business Administrator Apprenticeship Standard

You will attend Kingston College for your off the job training. 

The course covers a wide range of topic areas such as communication, finance, business processes, understanding the business environment etc. The topic areas are designed to help build the knowledge, skills and behaviours to achieve the end point assessment which is taken at the end of the apprenticeship through an independent assessment organisation.

Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

If you are interested in applying for this vacancy then please click on the 'Apply Now' link and complete our Application Form.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Sep 2021