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Customer Service Apprentice Harriet Ellis Recruitment Ltd

The role of a our customer service practitioner is to deliver high quality products and services to the customers of our organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace or through remote engagement.

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Closing date: 03 Oct 2021

Apprenticeship summary

  • Weekly wage

    £172.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9am to 6pm

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    04 Oct 2021

  • Date posted

    12 Apr 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001698819

  • Positions

    2 available

Dealing with our clients who may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. 

The role will include

  • Dealing with customer enquiries
  • Making and recieving calls
  • Displaying expert product knowledge

Requirements and prospects

Desired skills

  • Excellent communicatior
  • Excellent telephone manner
  • Confident
  • Profession in your approach to work and people
  • Target driven
  • Previous sales/customer service experience desirable

Personal qualities

  • Attention to detail
  • Friendly
  • Great team player
  • Works well under pressure

Desired qualifications

GCSE or equivalent maths and English A-C/4-9

Future prospects

Good if you do well during the apprenticeship


About the employer

Harriet Ellis is the leading Medical Training Provider in the UK, achieving an exceptional pass rate of over 90%, on our Dental and Healthcare courses. Harriet Ellis has been selected by the Skills Funding Agency to offer government funded Apprenticeships through 2018 and 2019 to support our Dental Employers and create opportunities for many Apprentices. 

With over 15 years’ experience, we offer flexible delivery models that allow us to provide both online and classroom based training across the whole of the UK.  We understand the importance of meeting current regulations and have very strong relationships with governing bodies. 

All of our staff are highly trained, qualified and experienced in providing much needed support to all of our Students and Clients throughout their learning journey. We pride ourselves in repeatedly exceeding the expectations of our Trainees and Clients.

Employer

Harriet Ellis Recruitment Ltd

Address

103

North Street

Romford

RM1 1EU

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Training

Training provider

SPECIALIST TRADE COURSES LIMITED

Applications for this apprenticeship are being processed by Specialist Trade Courses

Contact

Baffour Awuah 03455652656 baffour.awuah@thestcgroup.co.uk

Working towards completing the Customer service L2 standard and end point assessment our delivery plan will include:

  • Workplace Visit: Assessment - Your Assessor will visit you in the workplace to conduct observations of you carrying out your normal day to day tasks. This tasks will have been agreed with you previously and will relate to the required assessment criteria of your qualification. This can take up to 3 hours, dependent on the evidence being produced during the observation
  • Workplace Visit: Review - This is a vital part of your apprenticeship and gives everyone involved an opportunity to take an in depth look at your current progress. It is also a chance for you to discuss any issues or concerns, as well as an opportunity to plan future work tasks to meet with the requirements of your qualification. It is imperative all parties are involved in this process to ensure you have the best support for success. Your review will typically take 1 hour to complete
  • Remote Assessment - This will consist of either a remote assessment of your portfolio where you can expect feedback on your work and planning for progression, or a recorded discussion to gather more evidence for your portfolio – as it is remote, this type of assessment is carried out via telephone. Remote assessments are an efficient way of gathering evidence while minimising the impact of time away from your day to day work. They will be planned with your assessor and will take approximately 45 minutes
  • Classroom Sessions - These sessions will be delivered by your Assessor in the classroom and will cover specialist knowledge or theory as required within your qualification. These sessions are not to be missed as they form the basis of the knowledge required to successfully complete your apprenticeship. These sessions will take place from 9am to 4pm
  • Functional Skills - if you are required to attain functional skills as part of your framework your Assessor may deliver some elements during workplace visits. Exam preparation and testing will be carried out during classroom sessions at your centre. These classroom sessions will be planned with your assessor and will take 4 hours with exam time factored in
  • Internal Quality Assurance - During your apprenticeship your portfolio will be checked by our dedicated Internal Quality Assurers (IQAs). They will be looking at the evidence gathered and ensuring that your Assessor is making fair and accurate assessments of your work. This internal quality assurance is carried out across all qualifications to ensure consistent, honest and fair assessments for all our apprentices

 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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