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Fleet Coordinator Apprentice G M P Drivercare Ltd

The role will be administrative in nature and will involve a high level of customer/supplier contact by telephone, email and live chat. The successful candidate will ensure accuracy whilst maintaining a rapid pace in a busy working environment, effective and efficient manner, also the ability to communicate effectively.

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Closing date: 26 Sep 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    9.00am – 5.00pm, Monday – Friday Other Information: 20 days holiday + Bank Holidays Free onsite parking Internal and External Training

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    04 Oct 2021

  • Date posted

    09 Apr 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

  • Maintain high level of Customer Relationship with Emails, Phone calls or Live Chat
  • Raising Quotes / Quote Calculations
  • Process Orders with Suppliers
  • Send Regular Updates if required
  • Ensure all drivers have the relevant current Licences and check for penalty points
  • Arrange Delivery and Collections
  • Customer Aftercare throughout the contracts
  • Reporting and Analysis
  • Any Additional responsibilities will be discussed with Fleet Manager and you will be fully trained

Requirements and prospects

Desired skills

  • Good communication skills
  • Good telephone manner
  • Good listening skills
  • Good organisational skills
  • Computer literacy
  • Good timekeeping
  • Good literacy & numeracy skills
  • Ability to work Independently as well as part of a team
  • Attention to detail
  • Accuracy
  • Time-planning and ability to meet deadlines

Personal qualities

  • Honesty
  • Ability to stay calm under pressure
  • Ability to use own initiative but know when to seek guidance
  • Motivated & willing to accept responsibility
  • Keen to progress
  • Willing to learn
  • Positive attitude
  • Excellent personal hygiene and presentation

Desired qualifications

  • GCSE or equivalent in English Language and Mathematics at grade 9 to 4 (A*- C) Please note it is essential you have a minimum grade 3(D)

Future prospects

Upon successful completion of your apprenticeship, you will have the opportunity to apply for any appropriate vacancy available at that time. It is our firm commitment to offer a permanent position wherever possible upon completion of your level 2 with the potential to progress to your level 3 qualification.


Things to consider

All training and assessment will occur in the workplace. A representative from NSCG - Stafford College, will undertake assessments. College attendance will only be necessary if Functional Skills in maths and/or English are to be completed.

Throughout the apprenticeship process i.e. teaching, learning and assessment, you will be fully prepared to complete an End Point Assessment where you will be assessed through a combination of testing in controlled conditions, evidence produced in the workplace and recorded interview, therefore comprehensively examining the work you have completed.

Interviews will be on-going and the vacancy will be withdrawn early if a suitable candidate is appointed. Please therefore complete your application as soon as possible.

About the employer

GMP Drivercare Limited is a Fleet Management Company, which was formed in February 1998 emanating from Staffordshire Ambulance Services which was part of the NHS with the specific intention of providing specialist fleet management services to the Public and Corporate Sector.


G M P Drivercare Ltd


Jupiter House 1st Floor

Drummond Road


ST16 3HJ

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Training provider

Newcastle-under-Lyme College & Stafford College

Applications for this apprenticeship are being processed by Newcastle-under-Lyme College & Stafford College


The Apprenticeship HUB 01785 275661

  • Level 2 Diploma in Customer Service
  • Functional Skills in maths, English & ICT (where applicable)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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