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Apprentice Business Administrator (Youth Engagement) Solent Mind

This apprenticeship is ideal for anyone wishing to embark in a career within health and social care who has experience using social media and digital platforms and is interested in a vocation working with young people and families. You will work towards a Level 3 Business Administrator apprenticeship standard.

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Closing date: today

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Days and shifts to be confirmed (days/times negotiable, may require some evening/weekend working).

    Total hours per week: 37.00

  • Expected duration

    18 months

  • Possible start date

    01 Nov 2021

  • Date posted

    06 Apr 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

This role has been created to provide an opportunity for a young person to develop their knowledge, skills, and expertise in a mental health charity. This apprenticeship is ideal for someone wishing to embark in a career within health and social care who has experience using social media and digital platforms and is interested in a vocation working with young people and families.

Peer Support is recognised as a key component of modern mental health and wellbeing provision. Through sharing wisdom from their own experiences, peer support staff and volunteers will inspire hope and belief that recovery is possible in others. 

In this role, you will be improving understanding of mental health in children, young people, families and school staff by supporting the development of online opportunities such as web chats, which will offer advice and support alongside opportunities for people to share their own experiences and coping strategies in a safe, peer-led way.

You will support the team in using a range of digital platforms to create skill-based groups, share their stories and engage young people and families to take part in joint discussions and learning.  You will coordinate forums for young people and families, giving an opportunity for service users to influence local provision and play a key role in reflection and co-production of digital support.

You will directly impact digital developments by supporting the team with further opportunities, including the development of youth and family shared learning and networking events for professionals involved in supporting young people, and taster workshops and assemblies.

Duties will include:

  • To collaborate with Solent Minds’ Heads Up project and Upturn project leads to implement digital wellbeing
  • Co-create and co-design bespoke digital support for young people and families using various digital platforms
  • To coordinate forums to collect young people and families’ feedback
  • Support in the development of innovative ways to engage young people and families via various digital platforms
  • Support the Peer Support Project Worker Youth Affinity and wider Peer Support team with the continued development of our services and provisions
  • Support in reviewing and recommending digital engagement options
  • Awareness of social media trends and youth engagement with social media
  • To support with the coordinating web chat functions
  • Influence website re-design
  • Co-design digital evaluation tools
  • Upload records and complete administrative tasks as required
  • Manage the CYP shared email box
  • To take minutes and update project plans, databases and other records when required
  • To attend meeting when required

General duties:

  • To uphold the aim and values of Solent Mind
  • To contribute to the ongoing development of the service and to best practice
  • Work within Solent Mind policies and procedures and complete all necessary training
  • To maintain up to date knowledge of legislation, national and local polices and issues in relation to both the specific client group and mental health
  • All employees have a duty and responsibility for their own health and safety and the health and safety of colleagues, patients, and the general public
  • All employees have a responsibility to prevent abuse and neglect and report concerns
  • All employees have a responsibility and a legal obligation to ensure that information processed for both patients and staff is kept accurate, confidential, secure and in line with current Data Protection legislation and Security and Confidentiality Policies
  • Undertake not to abuse their official position for personal gain, to seek advantage of further private business or other interests in the course of their official duties
  • This list is non exhaustive and other duties may be required to be undertaken to meet the needs of Solent Mind

Requirements and prospects

Desired skills

  • Experience of developing activities, including planning and promotion
  • Experience of supporting and educating people about mental health and wellbeing, including practical wellbeing skills
  • Experience in using IT, including Microsoft Office and social media platforms
  • Good organisational skills
  • Good communication skills, both written and verbal
  • Experience of creating and delivering content using various digital platforms (including social media)
  • Experience of engaging hard to reach audiences
  • Have lived experience of mental health problems and using mental health services
  • Experience of working with young people, in a paid or voluntary capacity

Personal qualities

  • Ability to work as part of a team
  • Ability to manage own workload
  • An understanding of the challenges and barriers that young people and families may face, particularly in relation to mental health and wellbeing

Desired qualifications

GCSEs at grades A*-C/9-4 (or equivalent) in maths and English.

Future prospects

In this role you will be provided an opportunity to grow your skills in communication, time management, organisation, presentation, professionalism, record keeping, self-management and motivation, influencing and persuading, partnership working, co-creating content, mental health knowledge and safeguarding as well as a wide range of training.

Things to consider

  • Computer use
  • Social interaction with colleagues and service users
  • Exposure to stress (service user’s personal stories)

About the employer

We’re sometimes called a ‘local branch’, but we’re actually an independent registered charity. Solent Mind is part of a network of over 100 Local Minds who tailor trusted mental health services to our communities. We set our own strategies, partnerships and rely on the support of our brilliant local fundraisers.

We collaborate with Mind to make sure their pioneering campaigns, information and research makes a difference in Hampshire. Together, we make better mental health possible both locally and nationally.

Our values ensure that people can trust Solent Mind to be on their side:

  • Open: We reach out to anyone who needs us.
  • Together: We're stronger in partnership.
  • Responsive: We listen, we act.
  • Independent: We speak out fearlessly.
  • Unstoppable: We never give up.

Our vision is for a world where everyone experiencing a mental health issue receives support and respect.  Our mission is to make sure anyone in our community experiencing a mental health issue has somewhere to turn to for advice, information, and support.


Solent Mind



The Avenue


SO17 1XF

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Training provider


Applications for this apprenticeship are being processed by Southampton City College


Yasmin Cunningham

Level 3 Business Administrator apprenticeship standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • Attend college on a day release basis

Your assessor will visit you 4 times a year in the workplace.

Apprenticeship standard

Business administrator

Level 3 (A level)

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