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Apprentice General Practice Receptionist BOLTON COMMUNITY PRACTICE C.I.C

This is an amazing opportunity to become a part of a growing NHS general practice located in the heart of Bolton. For the right person, there is the opportunity to secure full time employment and progress to higher level qualifications.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 08 Oct 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Shifts to be confirmed

    Total hours per week: 37.50

  • Expected duration

    20 months

  • Possible start date

    11 Oct 2021

  • Date posted

    31 Mar 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

Job purpose:

  • Responsibility for providing first-line contact for patients on behalf of the Centre and dealing with their requests in a courteous and efficient manner
  • Responsibility for liaising with the different services
  • Contributes to the delivery of a range of services for patients
  • Assists with the general duties on the Practice reception

Duties and responsibilities will include:

Here you will be following policies and procedures to include health and safety.

Duties will include:

  • Using word processing skills to input details, referral letters and external correspondence
  • Problem solve
  • Deal with customers – booking appointment, referrals and queries
  • Summarising of medical records
  • Undertakes surveys / audits
  • Contributes and makes suggestions for improving service provision
  • Ensuring that the Reception and Waiting area is kept in order
  • Making and receiving calls
  • Understanding of medical terminology
  • Maintain high standards at all times - Ensuring practice complies with the Approved Code of Practice in Management of Health and Safety at Work Regulations
  • To ensure that Health and Safety legislation is complied with at all times, including COSHH, Workplace Risk Assessment and Control of Infection
  • Ensure All information relating to patients and staff gained through your employment with this Practice is confidential

Requirements and prospects

Desired skills

  • Good communication skills
  • Good organisational skills
  • Work as a team member and be able to prioritise workload

Personal qualities

  • Enjoy a busy environment
  • Have confidence when on the telephone
  • Have an understanding and follow confidentiality at all times
  • Have good time keeping
  • With compassion and a positive attitude

Desired qualifications

  • GCSE grades A*-D / 9-3 (or equivalent) in maths and English

Future prospects

  • Full time position upon completion of the apprenticeship. Possible progression opportunities for the right candidate

Things to consider

  • Please be aware you will be working in the company and may also be required to attend Alliance Learning for day release training once a month

About the employer

Bolton Community Practice Community Interest Company is a Social Enterprise Organisation. This means that staff and patients are actively involved in the development of the practice and its services.

We offer a high quality and flexible service that aims to meet your needs. We will care for patients from all over the Borough of Bolton. We do not have a practice boundary, so if you live in Bolton you can register with us.

We are a Dementia Friendly Organisation.

At Bolton Community Practice our mission is:

To be recognised locally and nationally by our patients, staff and commissioners as a centre of excellence.

Our values are:

  • To recognise and respect diversity and difference amongst our patients
  • To deliver the service we would like to receive ourselves
  • To be a professional, respectful and caring team at all times
  • To ensure our patients are always treated with dignity and respect




Waters Meeting Road



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Training provider


Applications for this apprenticeship are being processed by Alliance Learning


Recruitment Team 01204 677888

Business Administrator Level 3 Apprenticeship Standard:

  • The successful applicant will be working towards an Advanced Business Administrator Apprenticeship at Alliance Learning, gaining valuable skills, knowledge and behaviours of working within an office environment
  • You will also achieve an NVQ Level 3, Technical Certificate and Functional Skills

Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

To apply for this position, please use the link provided. Once you have filled out the online application form, a member of the team will be in touch with you.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 08 Oct 2021