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Business Admin Apprentice at Wallace Surgery Wallace House Surgery

This vacancy is to join other health care professionals who deliver vital services to patients who are on the journey of improving or maintaining their health. You will need to demonstrate a positive and professional impression of yourself and the GP Practice by delivering customer service and administration to patients and customer alike.

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Closing date: 01 Oct 2021

Apprenticeship summary

  • Weekly wage

    £147.84 to £285.12

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    32 hours per week. Hours 8.30 – 5 pm. (Position One: Mon, Tues, Thurs, Fri) (Position Two: Mon, Tues, Wed, Fri) Includes ½-hour unpaid lunch.

    Total hours per week: 32.00

  • Expected duration

    21 months

  • Possible start date

    02 Oct 2021

  • Date posted

    06 Apr 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Every GP Practice needs an efficient team of administrators /receptionists who can ensure that every patient’s experience is a positive one! This is an exciting opportunity to start your career in the Health Care Sector as an Apprentice Business Administrator. If you want to play an integral part Primary Care at Wallace House Surgery, then come and join us!

Job Responsibilities Administration:

To provide support to the administration team / Practice Manager including tasks such as:

  • Scan and file correspondence
  • Shred confidential correspondence in accordance with practice protocol
  • Use clinical system to identify patients requiring annual checks, and send invitations
  • Answer telephone calls and either deal with the query or pass on to the appropriate person
  • Initiate calls in order to resolve outstanding actions

Job Responsibilities Reception:

To provide patients with an efficient and effective telephone-based reception service which includes:

  • Making patient appointments (same day, routine and cancellations)
  • Allocation of triage appointments
  • Giving routine test results
  • Taking home visit requests
  • Passing emergency calls i.e. chest pain/stroke to duty doctor
  • General enquiries
  • Resolving issues
  • Complaint management and resolution
  • Prescription queries
  • Appointment and clinic changes
  • To complete all associated administration in an accurate and timely manner
  • To provide outstanding customer care always, both internally and externally
  • To have a thorough knowledge of all Practice procedures
  • To work in accordance of written protocols

Requirements and prospects

Desired skills

  • Good communication skills, both written and verbal
  • Good interpersonal skills – Positive engagement, building relationships, questioning and listening skills
  • Good IT Skills

Personal qualities

  • Confident
  • Demonstration of patience, empathy and problem-solving skills, when dealing with conflict
  • Hardworking
  • Task driven
  • Attention to detail
  • Personal motivation
  • Articulate and willing to work in a team

Desired qualifications

GCSE or equivalent at grade C/4 or above in maths and English desired but not essential

Future prospects

Having gained a year’s worth of work experience and a qualification as a Business Administrator, you would be able to work as an Administrator in the Primary Care sector or in another similar setting.

Things to consider

Having gained a year’s worth of work experience and a qualification as a Business Administrator, you would be able to work as an Administrator in the Primary Care sector or in another similar setting.

About the employer

This is a busy GP Practice serving the local community of Hertford. Providing healthcare and preventative treatments. Ensuring each patients individual needs and experience are our first consideration and at the heart of everything that we do.


Wallace House Surgery



St. Andrew Street


SG14 1HZ

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Training provider

JAG Training

Applications for this apprenticeship are being processed by JAG Training


Beatriz 02037547019

You will have on the job training within the organisation and have an assigned Assessor who will provide you with additional training sessions and assessments to gain the Business Administrator Qualification. You will have an e portfolio to work through and gather evidence during your role as a Business Administrator at the Wallace House Practice.

Business Level 3 Qualification includes the following modules:

  • Principles of business administration
  • Personal and professional development       
  • Managing performance         
  • Your organisation       
  • Communication in a business environment
  • Project management 
  • ICT for business

The apprentice will be able to pick from the following units:

  • Providing services in an administrative environment 
  • Legal administration 
  • Medical administration 
  • Social media for business  
  • Marketing and sales  
  • Human resources environment         
  • Providing administration in the educational environment


This apprenticeship is delivered in the workplace. The apprentice gains the knowledge, skills and experience for providing customer service including face-to-face, telephone, digital and written communications.

The apprenticeship training is tailored to the needs of the individual employer and is delivered by highly qualified and technically competent Assessor Trainers. The programme is a blended combination of on the job learning plus off the job, e-learning content and professional discussions.

Additional training may be included such as short courses in speaking and listening skills or giving presentations as appropriate.

If the candidate has not achieved a GSCE Grade C or Level 4 in English and maths, then they will also be required to pass: -

Functional Skills maths Level 1/2

Functional Skills English Level 1/2

This qualification is assessed at the end point and is broken down into apprentice showcase, professional discussion and observation.

Apprenticeship standard

Business administrator

Level 3 (A level)

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