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Apprentice Key Accounts Advisor X D P LIMITED

The role is to provide each and every customer with an enjoyable customer service experience by providing Right First-Time responses and a high level of customer care and attention at all times. Being first point of contact, the role acts as a representative for the company and contributes to the lasting impression XDP customers have.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 24 Sep 2021

Apprenticeship summary

  • Weekly wage

    £161.25

  • Working week

    Monday - Friday 9:00 - 17:00

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    27 Sep 2021

  • Date posted

    12 Mar 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001689375

  • Positions

    2 available

Vacancy Detail :Owning & Resolving customer enquiries received through different
communication channels email, phone, live chat, WhatsApp & Social Media

  • Liaising with internal departments and depots to ensure all actions have been carried out in line with service levels and required timescales
  • Progress reporting and chasing of overdue services
  • Using high levels of communication to provide best in class service
  • Delivering specialist support & sometimes complex scenarios
  • Meet all customer needs and exceed expectations
  • Provide accurate information to resolve all queries and complaints.
  • Proactively seek solutions to problems, notifying Management when concerns arise.
  • Generate monthly, quarterly, annual reports for management & customers
  • Conduct basic administrative tasks to track own productivity levels
  • Delivering against Individual objectives
  • Involvement in External stakeholder meetings
  • Maintain an excellent standard of customer care in a high-pressure environment
  • Follow All GDPR regulations and business controls
  • Identify any customer upselling opportunities

Requirements and prospects

Desired skills

Skills Required :Work effectively under pressure with ability to prioritise workloads with
speed and accuracy

  • Demonstrable ability to handle customer questions and objection handling
  • You should be able to work effectively as an individual, as well as part of the wider team
  • Strong & Effective communicator with active listening skills
  • Ability to multi-task and manage time effectively
  •  Self-starter who is highly organised, with a proactive approach and ‘can do’ attitude to problem solving
  • Continuous improvement mind set, adaptable to change and willing to embrace new ideas and processes
  • Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines
  • Ability to analyse and interpret customer requirements
  • You will have high attention to detail
  • You must possess high levels of initiative, energy and have passion and dedication for completing tasks to the highest standards
  • Proficient with all Microsoft Office packages, Excel, Work, Outlook, PowerPoint

Personal qualities

  • A natural desire to help people
  • Enthusiasm to develop your skills and knowledge
  • Extremely well organised with sound planning skills
  • Positive and approachable manner

Desired qualifications

  • A-C GCSE English and maths or equivalent

Future prospects

  • Full-time permanent role within the company

Things to consider

You will be working in a team of up to 20 within a dynamic and complex business.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates.


About the employer

XDP was formed in 1995 and has since grown to be the largest privately owned parcel carrier in the UK, and has built a reputation for reliability and quality of service. With a team of over 500 and with a franchise network in excess of 60 depots nationwide, our reputation for customer-focused logistics has gone from strength to strength

Employer

X D P LIMITED

Address

Curdworth House

Kingsbury Road

Birmingham

B76 9EE

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Training

Training provider

THE NVQ TRAINING CENTRE LIMITED

Applications for this apprenticeship are being processed by N V Q Training Centre

Contact

Gareth Milward

Teaching and learning the skills, knowledge and behaviours within Customer Services

Apprenticeship standard

Customer service specialist

Level 3 (A level)


Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 24 Sep 2021