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Customer Support Coordinator Apprenticeship (Level 2 - Customer Service) UK BRASSWARE LTD

This is a ground floor opportunity for the right person to grow and flourish in a fast-changing business and develop a long-term high earning potential future career. Your role would include the dispatch and warehouse stock management on a day to day basis, all whilst working under the mentorship of the company Managing Director.

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Closing date: 05 Oct 2021

Apprenticeship summary

  • Weekly wage

    £150.00

  • Working week

    Times of shifts are to be discussed.

    Total hours per week: 30.00

  • Expected duration

    18 months

  • Possible start date

    25 Oct 2021

  • Date posted

    10 Mar 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001688414

  • Positions

    1 available

You will be working directly with the company management, learning from their years of expertise at a multinational and international directorship level. You would be assisting in the daily running of the organisation processing customer requests, managing stock control and working with internal documents, along with arranging deliveries and liaising with customers & the internal team members within the organisation. Your role would include the dispatch and warehouse stock management on a day to day basis, all whilst working under the mentorship of the company Managing Director.

This is a ground floor opportunity for a young person to grow and flourish in a fast-changing business and develop a long-term high earning potential future career within a business whose turnover is growing at a rate of over 200% annually. 

Daily duties include;

  • Answering customer enquiries, including service calls and web enquires
  • Data base input/updates
  • Dispatch of any relevant customer orders
  • Liaising with carriers and distribution networks
  • Maintaining the organisation of the warehouse stockholding
  • Assisting with the incoming stock deliveries 
  • Working in line with all company policies and procedures

Requirements and prospects

Desired skills

  • Good communication skills written and verbal
  • Computer literate
  • Good team worker
  • Comfortable dealing with the public and answering phone calls
  • Driving licence would be an advantage but is not essential

Personal qualities

  • Enthusiastic and motivated
  • A helpful and friendly approach is essential
  • Eager to learn new things
  • Confident and outgoing

Desired qualifications

GCSE maths level 3/D or above and English level 4/C or above, or equivalents.

Future prospects

A long-term position within the organisation, bespoke to fit the interests of the individual candidate.

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

UK Brassware Limited is a rapidly growing importer of Kitchen and Bathroom products, with an emphasis on the fast-growing market for boiling water kitchen taps. And other brassware product lines. Sales and marketing offices are based in Huddersfield, West Yorkshire whereas Logistics. Warehousing and Operations are based out of the Draycott Warehouse.

Employer

UK BRASSWARE LTD

Address

Unit 5a

Draycott Industrial Estate

Moreton-in-Marsh

GL56 9JY

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Training

Training provider

WESTON COLLEGE OF FURTHER AND HIGHER EDUCATION

Applications for this apprenticeship are being processed by Weston College

Contact

Donna Kenny 01934411594 Donna.kenny@weston.ac.uk

  • Customer service practitioner Level 2
  • Monthly workshops
  • Assessor visits to the workplace
  • Maths and English Functional Skills (if required)
  • End point assessment
  • Forklift licence
  • Support and funding would be given to fit the individual candidates career progression

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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