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Apprentice Customer Service Advisor -Johnsons Toyota Liverpool Johnsons Toyota
The role of a Customer Service Advisor is vital to the smooth running of the aftersales department. As a key member of the team you will co-ordinate the movements of customer vehicles through the centre, liaise with customers and the service team, and co-ordinate utilisation of the work shop.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 30 Sep 2021
Apprenticeship summary
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Weekly wage
£172.00
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Working week
Monday - Friday, 08:30 – 17:30.
Total hours per week: 40.00
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Expected duration
2 years
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Possible start date
01 Nov 2021
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Date posted
09 Mar 2021
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC001688068
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Positions
1 available
The role of a Customer Service advisor is vital to the smooth running of the aftersales department.
Duties will include;
- Using systems, equipment and technology to meet the needs of your customers
- Using a range of questioning skills, including listening and responding in a way that builds rapport
- Understanding the difference between internal and external customers
- Knowing the internal policies and procedures, including any complaints processes and digital media policies
- Understanding the different needs and priorities of your customers and the best way to manage their expectations
- Understanding your role and responsibilities
- Knowing the targets and goals you need to deliver against
Upon successful completion of the apprenticeship, you will gain a Diploma in Customer Service Level 2 and be a fully qualified Customer Service Advisor.
Requirements and prospects
Desired skills
You should be;
- Logical
- A good listener
- Organised
Personal qualities
You should be:
- Able to listen and follow instructions
- Willing to study
- Able to work in a busy, fast moving environment
Desired qualifications
- Ideally, you will have, or be predicted to gain, good GCSE’s (or equivalent) in English and maths, although these are not essential. However, you must be literate and numerate
Future prospects
Once qualified, the right candidate can progress within the company.
Things to consider
- Once qualified you will have a number of transferable skills
- You may be expected to work Saturday’s on a rota basis
- Off the job training is on a residential basis
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates
About the employer
With over 170 dealerships across the UK, Toyota is one of the leading motor vehicle manufacturers and the sales performance over the past decade has consolidated the UK’s position as one of Toyota’s strongest European markets.
Employer
Johnsons Toyota
Address
60
Rimrose Road
Bootle
L20 4TX
Training
Training provider
PROVQ LIMITED
Applications for this apprenticeship are being processed by Provq
Contact
Julie Jones or Emma Powell 01743 762044 recruitment@provq.com
- Level 2 Customer Service Practitioner
- Functional Skills if required
With mentoring, support and monitoring whilst at work, combined with residential training, you will gain the knowledge and skills required to achieve the qualification from working with some highly skilled professionals.
Residential training, all travel, and, accommodation costs are covered by the employer.
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
Simply visit http://www.apprenticeshipfinder.co.uk/toyota and click apply. Complete the registration form and assessments in full and to the best of your ability.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 30 Sep 2021