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Customer Service Apprentice Frontline

To control branch administration efficiently enough to meet Frontline Recruitment and legal requirements and to receive applicants and incoming telephone calls. Full training will be given.

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Closing date: 01 Oct 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Shifts TBC.

    Total hours per week: 30.00

  • Expected duration

    18 months

  • Possible start date

    02 Oct 2021

  • Date posted

    08 Mar 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties & Responsibilities

  • Speak to both client and candidates that ring in
  • Process all timesheets and assist reconciliation of all outstanding
  • Process all new starter and temp leaver details so that all workers are paid on time
  • Answer incoming calls giving a professional and cheerful impression
  • Receive and assist applicants with form filling
  • Telephone screen and appoint interview times for all applicants
  • Assist consultants in advertising for vacancies
  • Assist with temp wage queries
  • Ensure interview rooms are stocked with required paperwork
  • File all branch records accurately on a daily basis
  • Ensure correct levels of stationery are in stock for a two-month period and so that levels are never less than minimum stock levels set
  • Scanning and Photocopying
  • Keep the branch in a tidy and orderly state
  • Send out reference requests on request

Requirements and prospects

Desired skills

  • Interpersonal skills
  • Communication skills

Personal qualities

  • Honest 
  • Reliable

Desired qualifications

None specified as all training can be given.

Future prospects

Enhanced employability once qualified.

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
The Apprenticeship National Minimum Wage guide is updated every April (ANMW):

About the employer

We provide the link between Great Candidates and Great Employers.





Jubilee Close



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Training provider


Applications for this apprenticeship are being processed by Weymouth College


Apprenticeships 01305 208709

  • Customer service practitioner Level 2 Apprenticeship Standard

Formal training to be provided by Weymouth College with informal, on the job training by Frontline Recruitment.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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