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Apprentice Service Advisor MOTUS GROUP (UK) LIMITED

We believe in growing and developing our own talent and as an Apprentice you will be given full in-house and the relevant manufacturer training to enable you to become the best that you can be, all whilst working towards your Customer Service NVQ.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Oct 2021

Apprenticeship summary

  • Weekly wage

    £191.20

  • Working week

    Shifts to be confirmed

    Total hours per week: 40.00

  • Expected duration

    12 months

  • Possible start date

    18 Oct 2021

  • Date posted

    04 Mar 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001686978

  • Positions

    1 available

We are currently looking for enthusiastic and motivated individuals who are looking to begin a career within the motor industry

The role will involve a wide variety of experience working within the service department focusing on tasks including:

  • Costing and billing
  • Franchise warranty processing and customer contact what will you be doing service costing and invoicing as required including retail warranty billing, in satisfactory and timely completion
  • Work closely with service department and credit control colleagues
  • Maximise service gross profit retention and hours billed
  • Timely completion of sub-let and go re-billing
  • Retain minimum level of service department
  • Early identification and raising to manager of concerns or trends which will impact on service performance production of management information and service reports
  • Liaison with customers and suppliers as required
  • Support and assistance in resolving invoice disputes
  • Timely and accurate completion of administration tasks set by your manager and determined by the manufacturer or customers’ requirements
  • Develop good franchise and customer relationships
  • Awareness and development of business efficiencies and profit opportunities
  • Close working relationship with daf and other manufacturers as appropriate
  • Maximise customer service levels, communication and satisfaction
  • Control and minimise labour costs and department expenses- work on preventing of aged debtor situations
  • Responsible for ensuring company processes and policies are adhered to at all times

Requirements and prospects

Desired skills

  • IT Literate
  • Social Media literate
  • Be able to use technology effectively
  • Attention to detail

Personal qualities

  • Responsible
  • Self-confident
  • Punctual
  • Willingness to learn

Desired qualifications

  • GCSE Grade 4/C or equivalent in mathematics and English

Future prospects

  • This is a fantastic opening to apply for permanent employment in a varied and ever expanding industry
  • Motus Commercials has an enviable reputation for well trained, high quality staff and this is a career opportunity not to be missed

About the employer

With a network of 30 Dealer Locations across the United Kingdom, Motus Commercials are the largest DAF Trucks Dealer Group in the UK & Europe with 27 DAF Trucks/TRP Locations.

We have 14 ATF sites, able to carry out DVSA MOTs on Commercial Vehicles. Motus Holdings (UK) Ltd. operates the UKs largest independent commercial vehicle dealer group and, with its passenger vehicle interests included, ranks inside the Top 15 of all UK automotive dealer groups. The company has annual revenues of over 1 billion and employs almost 3000 people across its operations.

Employer

MOTUS GROUP (UK) LIMITED

Address

Motus Commercials Halesowen - DAF -Park Rd, Lye

Halesowen

Halesowen

B63 2RL

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Training

Training provider

LEARNING SKILLS PARTNERSHIP LTD

Applications for this apprenticeship are being processed by Learning Skills Partnership

Contact

Holly Parkinson 07432840539 holly.parkinson@lsprecruit.com

Customer Service Practitioner Level 2 Apprenticeship Standard:

  • This apprenticeship programme is delivered with a blended learning approach and includes a mixture of onsite tutor visits and online tutor led sessions. All delivery is completed in the workplace and you will not need to attend any off-site training

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

To apply for this vacancy please click 'Apply now' and you will be redirected to the GetMyFirstJob website where you will be required to submit an application. If this is your first visit to GetMyFirstJob you will be required to register on the website, please complete all fields upon registration and ensure you attach a copy of your CV

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Oct 2021