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Apprentice Payroll Administrator and Customer Service Assistant JMA PAYROLL & DP SUPPORT SERVICES LTD

This is an exciting opportunity to work for JMA Payroll & DP Support Services Ltd. You will work towards a Level 2 Customer Service Practitioner Apprenticeship Standard.

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Closing date: 03 Oct 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Shifts to be confirmed.

    Total hours per week: 30.00

  • Expected duration

    15 months

  • Possible start date

    10 Oct 2021

  • Date posted

    04 Mar 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

The role will include various payroll administration and customer service duties with the aim to develop and have more responsibility during your apprenticeship. The role will include some of the following areas:

  • Answering telephone in a professional manner and dealing with enquiries or taking detailed messages
  • General administrative duties including generating various letters to clients and Contracts of Employment to Employees
  • Responding to clients by email swiftly
  • Assist payroll team with all aspects of Payroll & Pensions administration for 4 weekly and monthly paid employees
  • Advance to more detailed calculations after a period of training and progression
  • Making online payments
  • Assist with payroll year end routines
  • Set up new payroll client files
  • Maintain records ensuring complete accuracy & confidentiality
  • To undertake scanning, filing, photocopying, shredding and distribution of relevant documents
  • Ensuring office remains tidy and all equipment is cleaned each week
  • Opening and distributing/franking post
  • Washing up
  • Emptying the shredder

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows: 

  • Attend and be punctual for all induction sessions
  • Attend and be punctual for all lessons with regards to your apprenticeship programme
  • Complete all required assignments with regards to your apprenticeship by the required timeline
  • Build up your portfolio of evidence on-going during your apprenticeship programme. Access support from your tutor/assessor as and when required 
  • Access support from your manager with regards to any evidence requirements or support as and when required  
  • Attend all work-based training/support sessions  
  • Ensuring that the Policies of the company are observed, and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

Requirements and prospects

Desired skills

  • Good communication skills verbally and written
  • Good organisation skills
  • Numerate and good standard of literacy skills
  • High attention to detail and accuracy
  • Must be computer literate with a strong working knowledge of Outlook, Excel and Word

The following would be desirable:

  • Experience of working within a service orientated professional environment
  • Specific experience of working within an accountancy practice or solicitors
  • Knowledge of payroll software
  • Basic understanding of auto-enrolment

Personal qualities

  • Polite and professional
  • Should have an outgoing personality
  • Be enthusiastic, with a flexible approach to work in a busy, fast-paced environment
  • Should be punctual as well as having an excellent attendance record
  • Friendly and approachable
  • Ability to work within a team
  • Able to communicate well
  • Commitment to undertake continued training and development
  • Be confident dealing with people

Desired qualifications

  • We would prefer it if you have experience working in an office based, retail or Customer Focused environment already
  • GCSEs at grades C/4 or above (or equivalent) in maths and English
  • Desirable if you have studied beyond GCSEs
  • An IT qualification would be desirable but not essential

Future prospects

  • There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification
  • There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications

Things to consider

  • The company is located in Kirkburton, regular buses are in operation
  • Please check the time it will take for you to travel as well as the cost
  • Following applying for this vacancy the first stage, after your initial application, you will have an interview with Nichola Barnes via Zoom.  If you do not partake in the interview when arranged or respond to requests for information your application will not progress any further
  • For any further information on this vacancy please contact Nichola Barnes at Kirklees College on E-mail: or Tel: 07788390025
  • No contact should be made with the employer at this initial stage, the College is more than happy to help you with any queries you may have
  • As part of the apprenticeship training programme the company will release/allocate you time off for study, this is 20% of your working week. Time off for study will take place at your workplace/college. You will complete a log to evidence the required study time as part of your apprenticeship
  • The salary may be negotiable. This will depend on experience. 
  • The salary may also increase after a probationary period, if the budget allows, following successful employment and production of the required work towards achieving the qualifications towards the apprenticeship training programme
  • This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment

About the employer

JMA are a local Payroll & Managed Account company providing a high-quality support service to people with care needs throughout Yorkshire.




The Old Mill

Primrose Lane



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Training provider


Applications for this apprenticeship are being processed by Kirklees College


Nichola Barnes 07788390025

Level 2 Customer Service Practitioner Apprenticeship Standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.

The standard covers the following:


  • Knowing your customers
  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Your role and responsibility
  • Customer experience
  • Product and service knowledge


  • Interpersonal skills
  • Communication
  • Influencing skills
  • Personal organisation
  • Dealing with customer conflict and challenge

Behaviours / Attitude:

  • Developing self
  • Being open to feedback
  • Team working
  • Equality – treating all customers as individuals
  • Presentation – dress code, professional language
  • “Right first time”

The company will release you to attend Kirklees College for your apprenticeship training; you will attend Kirklees College on a Wednesday.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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