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Compliance Officer Apprentice LONDON HEALTHCARE LOCUMS LTD

To support the LH Locums Office in the completion of Recruitment and compliance activities. You will work towards a Level 3 Business Administrator apprenticeship standard.

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Closing date: 06 Aug 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 09:00 - 17:00.

    Total hours per week: 35.00

  • Expected duration

    18 months

  • Possible start date

    07 Aug 2022

  • Date posted

    26 Feb 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Responsibilities will include:

  • Checking candidate records accurately reflect documents held
  • Uploading candidate details on to any systems used
  • Inputting candidate diversity monitoring forms
  • Completing candidate application forms
  • Checking Eligibility and ID and where appropriate professional qualifications/memberships
  • Checking Terms of Registration are signed
  • Checking the correct Terms of Assignment for temporary workers are signed and attached to the system
  • Adhering to all parts of the Procedures Manual
  • Tracking aftercare through the use of searches and escalating poor aftercare to the appropriate


  • Obtaining references
  • Requesting new CRB from TMG and sending accurate CRB forms to TMG if required
  • Dealing with ‘expiries’ if required
  • Managing CRB query rates if required
  • Managing the Deduction from Earnings Process
  • Requesting credit checks and International credit checks/ Overseas police checks if required
  • Requesting other role specific checks as required
  • Assisting with internal and external audits
  • Assisting with the implementation and monitoring of new procedures/legislation
  • Checking of training documents if required

Business Support:

  • Checking the Daily IQL (timesheet query log), reporting back to relevant consultants and/or resolving as much as possible
  • Assisting with general pay queries
  • Assisting with activity and business reports as required
  • Assisting with temp payment by BACS
  • Database cleansing projects as required
  • Assisting with ad-hoc projects as required
  • Raising TPR’S if required
  • Pay online monitoring
  • Liaising with LH Locums on-site teams if required
  • Making contact with candidates directly if required and obtaining information from candidates
  • Working with the compliance team, business and professional standards on any ad hoc projects that require support co-ordination
  • Liaising with the Manager / sales team and Audit team on persistent issues
  • Calling candidates from Job Boards with benefits of LH Locum
  • Managing job ads

General administration duties:

  • Photocopying, printing, binding
  • Inputting/formatting candidate CVs to LH Locums professional standards
  • Inputting candidate information
  • Ensuring a regular supply of office forms and candidate/client contract packs
  • General post and packing mailshots
  • Filing / scanning of confidential candidate information
  • Outlook responsibility
  • Complete regular compliance checks and maintenance of compliance records
  • Provide weekly scores for KPI’s and league tables
  • Specific responsibilities may vary. Other tasks may be introduced to meet the changing demands of the business

Requirements and prospects

Desired skills

  • Good interpersonal and influencing skills
  • Excellent communication skills
  • Good IT skills

Personal qualities

  • Demonstrate behaviour which supports the LH Locums values: Expert; Ambitious; Inquisitive
  • Passionate about people
  • Demonstrates behaviours supportive of the spirit of equality, diversity and inclusion
  • Ability to work under pressure and use initiative
  • Proactive and takes a flexible approach to work
  • Customer focused
  • Ability to meet deadlines
  • Team orientated
  • Demonstrates a high level of professionalism

Desired qualifications

GCSEs at grades C/4 or above (or equivalent) in maths and English.

Future prospects

Potential progression if you do well in your apprenticeship.

About the employer

London Healthcare Locum was formed in 2014 and quickly became a leading provider of medical locums to the NHS and private sector offering a strong business partnership. Our business offers a recruitment plan and delivery schedule tailored to each client’s requirements.  We offer everything from covering ad-hoc locum bookings to a full recruitment solution.





Clements Road



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Training provider


Applications for this apprenticeship are being processed by Specialist Trade Courses


Luke Reinbach 07849 806 033

Level 3 Business Administrator apprenticeship standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Our delivery plan will include:

Workplace Visit Assessment:

Your Assessor will visit you in the workplace to conduct observations of you carrying out your normal day to day tasks. These tasks will have been agreed with you previously and will relate to the required assessment criteria of your qualification. This can take up to 3 hours, dependent on the evidence being produced during the observation

Workplace Visit Review: 

This is a vital part of your apprenticeship and gives everyone involved an opportunity to take an in depth look at your current progress. It is also a chance for you to discuss any issues or concerns, as well as an opportunity to plan future work tasks to meet with the requirements of your qualification. It is imperative all parties are involved in this process to ensure you have the best support for success. Your review will typically take 1 hour to complete

Remote Assessment:

This will consist of either a remote assessment of your portfolio where you can expect feedback on your work and planning for progression, or a recorded discussion to gather more evidence for your portfolio – as it is remote, this type of assessment is carried out via telephone. Remote assessments are an efficient way of gathering evidence while minimising the impact of time away from your day to day work. They will be planned with your assessor and will take approximately 45 minutes.

Classroom Sessions:

These sessions will be delivered by your Assessor in the classroom and will cover specialist knowledge or theory as required within your qualification. These sessions are not to be missed as they form the basis of the knowledge required to successfully complete your apprenticeship. These sessions will take place from 09:00 - 16:00.

Functional Skills:

If you are required to attain functional skills as part of your framework your Assessor may deliver some elements during workplace visits. Exam preparation and testing will be carried out during classroom sessions at your centre. These classroom sessions will be planned with your assessor and will take 4 hours with exam time factored in.

Internal Quality Assurance:

During your apprenticeship your portfolio will be checked by our dedicated Internal Quality Assurers (IQAs). They will be looking at the evidence gathered and ensuring that your Assessor is making fair and accurate assessments of your work. This internal quality assurance is carried out across all qualifications to ensure consistent, honest and fair assessments for all our apprentices.

Apprenticeship standard

Business administrator

Level 3 (A level)

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