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Customer Service level 2 Apprentice (Logistics Administrator) BULK TAINER LOGISTICS (EUROPE) LIMITED

Support customer service team in all areas including administration, order input and cost recovery. Development role to advance skills and knowledge in the customer service area.

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Closing date: 24 Sep 2021

Apprenticeship summary

  • Weekly wage

    £129.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    You will work a minimum of 30 hours per week. You will spend 20% of your time in off the job training, this will mostly be at the training centre in Billingham. Days and shifts to be confirmed.

    Total hours per week: 30.00

  • Expected duration

    15 months

  • Possible start date

    29 Sep 2021

  • Date posted

    22 Feb 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001684202

  • Positions

    1 available

Key Activity 1 – Health And Safety approx. 5% time.

Responsible for one’s own, co-workers and stakeholders health and safety.

Key Activity 2 – Administration approx. 55% time.

Compile and produce any customer requested reports, such as OTIF, extra cost reports etc. within the time frame required. Provide support to the customer service team in preparation and handling of all necessary documentation such as bills of lading, delivery notes, job instructions etc.

Request and communicate costs and rates where applicable and provide schedule information.

Any other admin tasks deemed necessary by the General Manager to develop and ensure

Key Activity 3 – Cost Recovery approx. 15 % time.

Through the kickback report and review of the jobs after completion and with the guidance of the customer service team - review, advise the customer and recharge all applicable additional costs.

Key Activity 4 – Service Delivery approx. 15 % time.

With input from the customer service team, handle customer order requests and provide accurate and timely information about services, lead times and costs.

Ensure key events of the transports are communicated immediately such as load and delivery confirmations.

Through the creation of an order, ensure all the required details are captured in the system and communicate key requirements to other internal departments to ensure all customer requests are met.

Key Activity 5 – Invoice Processing approx. 10% time.

Provide support to other administration teams in processing supplier invoices as and when required.


Requirements and prospects

Desired skills

  • Reasonable level of maths and English
  • Competent in the use of IT packages including knowledge of Microsoft Office packages e.g. Outlook, Excel and Word
  • Some geographical knowledge

Experience:

  • Previous roles in customer service or within logistics industry would be an advantage
  • Experience of managing a range of tasks in a prioritised structure

Personal qualities

Competencies:

  • An ability to work well under pressure
  • Communicate with various departments to achieve common goals
  • Consistently accurate and a good attention to detail

Personal Attributes & other requirements:

  • Calm under pressure
  • Excellent team player demonstrating loyalty and commitment to the organisation and team members

Desired qualifications

GCSEs at grades C/4 or above (or equivalent) in maths and English.

An ICT qualification (or equivalent) would also be an advantage.

Future prospects

Excellent future prospects with great opportunities to develop and succeed within the business.

Things to consider

Are you able to get to the work location - Stokesley Business Park, 22 Ellerbeck Ct, Stokesley, Middlesbrough TS9 5PT? and the training location Stockton Council Learning & Skills, Billingham Community Centre, The Causeway, Billingham, TS23 2DA?


About the employer

Bulk Tainer Logistics is a privately owned business established in 2009 and experts in bulk liquid logistics.

We are a provider of bespoke transport services for the shipment of bulk liquid products on a global basis.

Our company goal and vision are to be one of the very best logistic isotank operators in the world. We feel that, although there will always be opportunities to improve, we are already well on the way to be a global class leading organisation within our specialist sector.

We strongly believe the way to achieve our primary goals is to continue to grow a first-class team of logistics personnel, who are determined, knowledgeable and proud to be part of the Bulk Tainer team within every department and office.

Our young and high-specification fleet of chemical, feed and food grade tank containers ensure that we can offer a complete logistics solution for both short and deep-sea bulk liquid transport.

Employer

BULK TAINER LOGISTICS (EUROPE) LIMITED

Address

22

Ellerbeck Court

Middlesbrough

TS9 5PT

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Training

Training provider

STOCKTON-ON-TEES BOROUGH COUNCIL

Applications for this apprenticeship are being processed by Stockton Borough Council

Contact

Michael Elliott 07384243888 michael.elliott@stockton.gov.uk

You will receive regular training and guidance form your work place mentor. You will also work towards achieving a Level 2 Customer Service Apprenticeship which also includes English and maths Functional Skills although you may be exempt from the Functional Skills depending on your previous qualifications.

You will spend 80% of your time working for the employer and 20% of your time in off the job training, this will mostly take place at Stockton Council Learning & Skills in Billingham.

You will have lots of support and many opportunities to develop an succeed.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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