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Hardware Customer Service Apprentice ACS BUSINESS SUPPLIES LTD

The role of office administrator provides clerical and administrative support to the sales and operational functions of ACS. You will be responsible for specific projects, as well as coordinating and implementing administrative procedures recognised as fundamental to the profitability of ACS.

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Closing date: 27 Sep 2021

Apprenticeship summary

  • Weekly wage

    £164.50

  • Working week

    Working week to be confirmed at interview

    Total hours per week: 35.00

  • Expected duration

    18 months

  • Possible start date

    04 Oct 2021

  • Date posted

    22 Feb 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001684103

  • Positions

    4 available

The role of the Hardware Customer Service Apprentice is a new role following the success of ACS growth and its relationship with customers. Strong customer service can build sales and visibility as we try to distinguish ourselves from competitors.

The main aim for a customer service advisor is to provide excellent customer service to all ACS clients.  You will ensure that the ACS organisation completely satisfies its customers' needs. You will work at various customer service levels assisting client related issues communicated by both internal sales and external customers.

Duties and Responsibilities:

  • Providing help, advice and a solution to customers using the ACS customer service advisor process
  • Communicating courteously with customers and suppliers by telephone, email and letter
  • Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by the ACS sales teams

Coordinating all customer / supplier scenarios including:

  • POD’s / ETA’s / Faulty Items / Customer Errors / Shortages / Picking Errors
  • Issuing credit notes and product replacements
  • Keeping accurate records of correspondence with customers and suppliers
  • Validating leads from the government frameworks to target new customers
  • Creating and maintaining filing systems
  • Buddy with colleagues in the sales environment to develop their skills
  • Communicate in a sales office environment and provide administration services
  • Produce business documents to support the internal sales team
  • Documenting and profiling price submissions on behalf of sales
  • Database report checking for the sales guys
  • Telephone validating leads for the sales channel to identify key buyer names and contact information
  • ACS is a quality orientated company and you are expected to work towards all our QMS procedures and processes

Requirements and prospects

Desired skills

  • Great communication skills both written and verbal
  • Good general IT skills including MS office applications and use of a CRM database desirable

Personal qualities

  • Willingness to engage with customers both internally and externally
  • Confidence to ask questions and resolve problems

Desired qualifications

  • Maths and English GCSE A-D / 8-3 or equivalent
  • Desirable: previous experience in a customer facing role

Future prospects

  • The employer is looking for a permanent member of the team on a successful completion of the apprenticeship

Things to consider

  • Please ensure you have researched the role, the employer, Shipley College and are able to travel to both
  • The employer reserves the right to close the vacancy if the right person is found for the role. So early application is encouraged
  • All applicants will be asked to submit a current CV. If grades can't be verified online we may ask you to submit scans of your certificates

About the employer

Your Business, in Safe Hands:

  • Many businesses across the country depend on us to help them achieve more every single day. We make life easy for them by listening to their needs, knowing their business and making suitable recommendations

Sparkling Service, Everyday People:

  • Our Account Managers always have an open mind and look for different answers to the usual problems. We love building relationships with our customers over the phone or, better yet, face-to face. You talk, we’ll listen, and then we’ll come up with the goods–literally

Employer

ACS BUSINESS SUPPLIES LTD

Address

5-6

Otley Road

Shipley

BD17 7HB

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Training

Training provider

SHIPLEY COLLEGE

Applications for this apprenticeship are being processed by Shipley College

Contact

Petras Puodziunas 01274327390 cv@shipley.ac.uk

Customer Service Specialist Level 3 Apprenticeship Standard:

  • Day release to Shipley college currently delivered through online live lessons with the tutor
  • Support to complete the Customer Service Specialist Standard and end point assessment
  • Maths and English functional Skills at Level 2 if required

Apprenticeship standard

Customer service specialist

Level 3 (A level)


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