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Apprentice Administrator/Sales/Letting Wentworth Estates

Ideal candidate will have bundles of energy, great organisational & multitasking skills & the ability to work at a fast pace. They will be resilient, have the desire to be successful & achieve a rewarding career in the lettings industry. Duties will include daily admin tasks, answering phones dealing with enquiries & supporting the letting team

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Closing date: 14 Jan 2022

Apprenticeship summary

  • Weekly wage

    £260.00 - £300.00

  • Working week

    Monday to Friday, hours to be discussed. We may also require them to do a Saturday, if this is the case then we will give you a day off in the week.

    Total hours per week: 40.00

  • Expected duration

    13 months

  • Possible start date

    17 Jan 2022

  • Date posted

    18 Feb 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001683451

  • Positions

    2 available

This is a customer-facing role working alongside the lettings team.

Your roles and responsibilities will include:

  • Assisting the maintenance department
  • Taking calls from tenants and logging enquiries onto the system and efficiently deal with landlord and tenant enquiries
  • Answering phone as required and dealing with queries where possible, and/or taking accurate messages
  • Making calls to contractors and booking appointments
  • Scanning and uploading files to the system
  • Meet and greet clients
  • General administrative duties
  • Customer services based duties
  • Managing files
  • Send emails/letters
  • Sales and marketing - marketing available properties
  • Carrying out property research, including marketing procedures through portals, websites and various databases.
  • Data entry – updating details, creating new entries, editing details.
  • Liaising with new and current customers
  • Diary management
  • Filing office general office paperwork, sales paperwork

Full training will be given, we hope to develop and take on permanent roles in the future.

To be able to organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.

To use appropriate communication and interpersonal skills such as active listening

You will be required to know how to manage the relationship with the customer.  Know the importance of written, verbal and non-verbal communication (including body language), email, letter, telephone and personal etiquette.

Appropriate use of social media sites, i.e. Facebook, Twitter, LinkedIn, and smartphone applications


Requirements and prospects

Desired skills

  • Good communication skills
  • Good level of spoken English
  • Good IT skills
  • Ability to deal with people and provide good levels of customer service
  • Self-motivated
  • Good telephone manner
  • The ability to build good working relationships with a wide range of people
  • Organisational skills
  • Personable

Personal qualities

  • Punctual
  • Organised
  • Independent
  • Enthusiastic
  • Able to work independently and as a part of a team
  • Have a good sense of humour
  • Confident
  • Able to work under own initiative

Desired qualifications

GCSE or equivalent maths and English

Future prospects

Full training will be given, we hope to develop and take on permanent roles in the future.

Things to consider

When completing your application, please ensure that you RESEARCH the role and ORGANISATION and that your application is based around what the employer is looking for. This is your opportunity to tell the employer about you, your strengths and make them WANT to interview you!

It’s VITAL that you check spelling and grammar prior to sending the application across. Poor grammar and spelling could result in the employer rejecting your application.

What is an apprenticeship?

Apprenticeship courses are developed by employers and professional bodies, ensuring you study a curriculum that is tailored to real-world job roles. All our courses are accredited by the Institute of Apprenticeships, guaranteeing you work towards an approved, professional certificate. Completing an apprenticeship will help you develop the knowledge and skills required to excel in your chosen career, providing a concrete foundation for future growth.

At Davidson Training we take the time to get to know our applicants as individuals and understand their career aspirations, potential and skills. Our talent partners match our candidates to the best opportunities to help them flourish.

Apply now to begin your career.

Benefits include:

  • Apprenticeship training delivered at your workplace to achieve a nationally recognised certificate
  • Career guidance with opportunities for progression
  • Retail discounts (NUS Card)
  • Travel concessions
  • 28 days holiday

About the employer

With over 25 years’ experience in the Real Estate industry, Wentworth Estates are known as one of the premier independent Estate Agents in London and Essex. Our approach is positive, friendly and with a clear vision to provide outstanding services to all our clients.

We handle many different types of property both large and small, from single apartments to entire blocks, from single properties to large portfolios with many properties covering wide areas.

At Wentworth Estates we believe to separate our organisation from its competitors and in order to do this we need to go that extra mile to provide all our clients an exceptional service. Our Directors invest heavily in staff training, development programmes, refresher courses to keep up to update with legislation across our whole organisation to refine our knowledge and improve customer service.

Employer

Wentworth Estates

Address

106

Ilford Lane

Ilford

IG1 2LD

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Training

Training provider

DAVIDSON TRAINING UK LIMITED

Applications for this apprenticeship are being processed by Davidson Training (UK) Ltd

Contact

Lorraine Bunyard 07951480169 lorrainebunyard@davidsontraining.com

  • Full training will be given, we hope to develop and take on permanent roles in the future
  • Full training will be given leading to a recognised Business Administrator Apprenticeship Standard Qualification
  • Full on-the-job training will be delivered
  • Off-the-job training will be supported by our Training Provider – Davidson Training UK Ltd
  • You will also complete the Functional Skills in maths and English up to and including Level 2 (if you already do not hold the equivalent)

Apprenticeship standard

Business administrator

Level 3 (A level)


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