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Customer Service Apprentice Clear View Windows (High Peak) Ltd

An office-based role using a range of computer applications, receiving and making telephone calls, dealing with emails and face to face meetings. (when appropriate)

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Oct 2021

Apprenticeship summary

  • Weekly wage

    £172.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 8am to 5pm with time to complete college training.

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    04 Oct 2021

  • Date posted

    21 Jan 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001677571

  • Positions

    1 available

This job is office based and will include the use of computer applications such as Microsoft Word, Excel and email, making and receiving telephone calls to and from customers and suppliers and handling customer enquiries by telephone, email and face to face.

The role also involves planning and organising schedules and diaries for the fitting teams and the surveyors as well as organising and unloading deliveries, for which some heavy lifting will be necessary.

You will also be responsible for maintaining a working diary for yourself, adhering to set office procedures, maintaining customer records in accordance with confidentiality and data protection policies and other general office duties.

Full training will be given on product knowledge, manual handling and basic COSHH.


Requirements and prospects

Desired skills

  • Excellent communication skills
  • ICT literate with knowledge of Microsoft Office applications
  • You will need to be physically fit as some lifting is involved with your role

Personal qualities

  • Good work ethic
  • Good organisational and planning skills

Desired qualifications

  • You should have a good standard of ICT skills as well as maths and English

Future prospects

  • There is potential for permanent employment on successful completion of your apprenticeship

Things to consider

  • There is some manual lifting involved with this role, training will be provided
  • Please consider how you will get to work each day

About the employer

Family-owned home improvement company for PVC-U windows, doors, conservatory and roofline installation in the High Peak and South Manchester areas. 

Employer

Clear View Windows (High Peak) Ltd

Address

25

Lightwood Road

Buxton

SK17 7BJ

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Training

Training provider

UNIVERSITY OF DERBY

Applications for this apprenticeship are being processed by University Of Derby

Contact

Kath Ferns 08000740099 feapprenticeships@blc.ac.uk

Customer Service apprenticeship level 2.

Depending on personal circumstances you may also study towards maths & English qualifications as part of your apprenticeship if you have not already achieved GCSE C/4 or above or an equivalent qualification. 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

Please apply through Buxton & Leek College using the link provided.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Oct 2021