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Level 3 Business Administration Apprentice HOOTCLOUD LTD

To provide clerical and administrative support within the business, working closely with operational staff, managers and customers in a highly sensitive environment. Under supervision maintain, update and extract information from systems and databases.

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Closing date: 08 Oct 2021

Apprenticeship summary

  • Weekly wage

    £150.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday. Times to be confirmed.

    Total hours per week: 35.00

  • Expected duration

    18 months

  • Possible start date

    11 Oct 2021

  • Date posted

    10 Dec 2020

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001671788

  • Positions

    1 available

Role holders will undertake a range of standardised office procedures and use associated tools and equipment. Personal initiative will be required within the confines of the role. 

Duties to include:

  • Providing general office support including membership support to individuals and Corporate clients
  • Interacting with clients on a daily basis via phone, email or in person. Any queries are to be recorded and handled
  • Reviewing and responding to customer support tickets, assisting with minor technical support. Ensure any issues are escalated within the company
  • Ensuring well organised files and records of business activity are maintained electronically via our existing IT systems
  • Following up on communications, issuing invoices and processing of orders via the company
  • Collating monthly reports to Corporate clients as required to confirm status of event uptake, social media outreach, future events and membership retention and future plans
  • Learning about the company’s mission and available products/services including future developments
  • Educating potential and existing clients about our current products and services available and how to purchase them
  • Participating in meetings, both internal and external to the group and taking meeting minutes including tracking of action logs
  • Supporting conferences and events, ensuring delegates are “checked-in” and supported throughout the day
  • Writing and editing any required company correspondence
  • Collecting and sorting any post received
  • Packaging and sending any post/packages to be sent out to clients
  • Scheduling necessary appointments, meetings, events, webinars and conferences. This will include setting up the necessary travel and accommodation required to attend external appointments
  • Ordering office stationery and other company supplies
  • Giving feedback on company efficiency and suggesting possible improvements
  • Being ready for any other administrative tasks that are required

The Business Administrator will be required to travel to meetings, events and conferences throughout the UK. (Will need a driving license for this position).


Requirements and prospects

Desired skills

  • Office Management
  • Computer Skills
  • Customer Service skills 
  • Attention to Detail
  • Problem Solving confidence

Personal qualities

  • Organised
  • Multi Tasking
  • Honest
  • Enthusiastic

Desired qualifications

  • Must have achieved Business Administration / Customer Service Level 2
  • GCSE or equivalents at grade A*-C / 9-4 in maths and English

Future prospects

  • Possible full time job opportunity
  • Possible progression

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

CPDme provides an online website and mobile app that allows you to build, record and maintain a professional accurate record of your continuing professional development (CPD).

Employer

HOOTCLOUD LTD

Address

The New Building Office 5

Blackburn

BB6 8AY

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Training

Training provider

BLACKBURN COLLEGE

Applications for this apprenticeship are being processed by Blackburn College

Contact

Apprenticeship Team 01254 292500 apprenticeships@blackburn.ac.uk

  • Business Administration Level 3 Standard
  • Functional Skills if required

Apprenticeship standard

Business administrator

Level 3 (A level)


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