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Operational Administration (Customer Service) Apprenticeship OAKLAND INTERNATIONAL LIMITED

To provide administrative support to our various warehouse teams, including accurately processing Goods In and/or Dispatch orders through the Oakland stock system, whether manual or via electronic data interchange (EDI).

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Jan 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Shifts between Monday-Sunday 7am-2pm

    Total hours per week: 40.00

  • Expected duration

    12 months

  • Possible start date

    01 Feb 2022

  • Date posted

    03 Nov 2020

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties will include:

  • To accurately input any manual orders onto a Warehouse Management System (WMS) as per each partners requirements and record the relevant order number on the hard copy
  • To process through any EDI orders through to the WMS, monitor any stock shortages and allocate stock according to each client’s needs
  • Completion of pallet labels, according to the relevant transport requirements, print and make available in time for the warehouse/dispatch team to attach to the pallets in order that the vehicles leave the premises in a timely manner
  • Completion of shipping notices as per each partners specifications, completing the relevant daily serial shipping container codes for each depot, ensuring the information is attached to the relevant delivery notes
  • To ensure all delivery notes are updated daily and accurately input information into the Oakland in-house system
  • Take ownership of partner telephone and email queries as and when required, dealing with issues professionally and efficiently
  • Any other administration duties relevant to the customers’ requirements

Requirements and prospects

Desired skills

  • Good numeracy skills
  • Excellent communication skills (written and spoken)
  • Excellent organisation skills with the ability to multi-task/prioritise workload
  • IT literate

Personal qualities

  • A real willingness to learn and develop new skills
  • A team player
  • Reliable
  • Hardworking

Desired qualifications

Maths and English (GCSE Grade C/4 or above or equivalent).

Future prospects

Long term career development available.

Things to consider

Have you checked the location/wages and hours are suitable?

The Apprenticeship National Minimum Wage guide (ANMW):

About the employer

Established in 1998, Oakland International’s key focus is to add value to its customers and partners. With depots in Redditch (UK), Corby (UK) and Dublin (Ireland), we deal with, and distribute, ambient, chilled and frozen foods.

We are committed to support our local communities in which we work, through our dedicated charity The Oakland Foundation, and to making a positive contribution to the environment to achieve our goal of becoming the first carbon neutral company in our industry sector.

Working with major UK and Irish food retail, convenience, discount, wholesale and food service markets, our contract packing, and tempering expertise encompasses chilled, ambient and frozen foods. Established as an outsourcing contract packing partner of choice, Oakland offer a cost-effective and efficient route for UK and Irish retailers via our dedicated chilled consolidation scheme which includes Aldi, SPAR, Lidl, Sainsbury’s, Tesco, Nisa and Booths.

We offer our partners a number of value-added services including access to our specialist Distress Load Management Service and year-round, seasonal, and promotional contract packing and tempering solutions, making Oakland the ideal one-stop supply chain solution partner.




1 Eismann Way


NN17 5ZB

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Training provider


Applications for this apprenticeship are being processed by N V Q Training Centre


Jeff Baker

Intermediate Customer Service Practitioner Standard. 

Teaching and learning the skills, knowledge and behaviours within Customer Services.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Jan 2022