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Customer Service Apprentice LIFELINE24 LIMITED

Are you a person that thrives on delivering fantastic customer service? Is working within a dynamic team and helping others something you want to do? Then working for Lifeline24 as a Customer Service Apprentice could be right for you...

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Closing date: 04 Oct 2021

Apprenticeship summary

  • Weekly wage

    £172.00

  • Working week

    Monday – Friday 40 hours per week shifts TBC

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    11 Oct 2021

  • Date posted

    13 Oct 2020

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001659034

  • Positions

    3 available

Lifeline24 are looking to expand their fantastic team with candidates who want to provide a great service to their customers, have a great work ethic, a drive to succeed and a want to learn. Lifeline24 has a great internal career progression and as an Apprentice you will have a fantastic opportunity to move up the career ladder over time based on performance. 

This role will include but is not limited to the following:

  • Helping the team with online chats, emails and contact form enquiries
  • Taking inbound calls advising potential customers over the phone – helping them to understand our service and its benefits
  • Processing customer orders over the phone
  • Building initial relationships with new alarm users and helping to support our existing customers
  • Answering email and web chat enquiries
  • Making outbound calls to ensure that customer records are up to date

Requirements and prospects

Desired skills

  • Fantastic written and oral communication skills, with the ability to think on your feet
  • IT literate with a good understanding of PC software such as Microsoft Office, including Word, Excel and Outlook
  • Confident and polite telephone manner
  • Ability to manage workload in a fast-paced office environment
  • Ability to speak to people at different levels of management
  • Individuals who can demonstrate high levels of accuracy and attention to detail with their work

Personal qualities

  • Friendly and approachable
  • Driven with a strong work ethic
  • Passionate
  • Enthusiastic
  • Team player
  • Reliable with excellent organisational and problem-solving skills

Desired qualifications

5 GCSEs at grades A*-C/9-4 (or equivalent).  Minimum of grade C/4 in both English and maths

Future prospects

Career progression and ongoing employment with the company available for the right candidates.

Things to consider

  • Location of the role
  • 20% off the job training
  • 15 month program and a commitment to complete this
  • This is an apprenticeship standard, which means completion is subject to an End-Point Assessment (EPA). This will include a discussion, showcase and observation with a third party
  • All applications should come through via this website
  • Parking available on site for drivers
  • Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week)

https://www.gov.uk/national-minimum-wage-rates


About the employer

Lifeline24 is a dedicated national personal alarm provider that provides a low-cost personal alarm service for anyone that is frail, elderly, or disabled living in the UK.

Our UK-based emergency response call centres have been awarded accreditation by the industry body, the Telecare Services Authority. The highly trained team provide a platinum service to all Lifeline24 customers, which has been assured by the accreditation from the TSA.

Employer

LIFELINE24 LIMITED

Address

11

Robberds Way

Norwich

NR5 9JF

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Training

Training provider

Nova Training

Applications for this apprenticeship are being processed by Nova Training Ltd

Contact

Amy Purkiss 07891 315 956 amy.purkiss@novatraining.co.uk

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Personal Learning and Thinking Skills (PLTS)
  • End-Point Assessment (EPA)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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