Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Customer Service Administration Apprentice Bradford College

To work as part of the College IAG team across all campuses, providing information and advice on the full range of student support services available to students, both internal and external and how to access them. To assess and process applications for student funding and keep accurate and auditable records of all Information and Advice activity.

Sign in to apply

Closing date: 17 Dec 2021

Apprenticeship summary

  • Weekly wage

    £159.10

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 8.30am - 5.00pm

    Total hours per week: 37.00

  • Expected duration

    15 months

  • Possible start date

    18 Dec 2021

  • Date posted

    12 Oct 2020

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001658514

  • Positions

    1 available

This is an exciting opportunity to join our College IAG team and become involved in all aspects of student support services across the College functions. You will gain experience in both customer service and administration tasks. As a part of the College IAG team across all campuses you will be trained to provide information and advice on the full range of student support services available to students, both internal and external and how to access them.

  • Support and promote the work of the student finance department in the administration of student finance applications for bursaries and other financial support across all college campuses, ensuring an outstanding student experience
  • Provide face-to-face, online and telephone support with general information and advice for clients across the College sites as required, including triage of Student Services
  • Assist students and potential students to access relevant information and advice to support and ensure an outstanding student experience
  • Giving information and advice on progression routes in education, employment and training
  • To learn and understand the rules and regulations relating to the various bursary funds administered by the College, and advise students of their entitlements and potential sources of funding
  • Processing applications for funding administered by the College
  • To assess the eligibility of students and their awards/payments in line with College and funding body regulations
  • Answering queries relating to pending funding applications, payments, attendance and cancelled payments, ensuring data protection regulations are followed at all times
  • Supporting the team in calculating payments for childcare awards. This will include liaising with childcare providers and developing an understanding of childcare funding available outside the College
  • Supporting the team with the administration for claims for the Vulnerable Student Bursaries and for Care-to-Learn payments through the Education Funding Agency portal
  • Facilitating positive outcomes for service users, particularly in relation to retention, achievement and progression, by liaising with curriculum staff, external agencies and other support staff in relation to all aspects of financial support 
  • Inputting and maintaining student records accurately in relation to their funding applications
  • Providing a high standard of customer service at all times
  • You'll be actively involved in promoting the service at College events
  • Undertaking tasks relating to the effective management and storage of confidential documentation received from students, parents and external agencies and deal sensitively with confidential information
  • Actively supporting peers across the department
  • Contributing to the triage of all student services functions across all campuses
  • Assisting in other areas of the College when required. For example supporting in examinations and at enrolment
  • Making yourself aware of the relevant policies and procedures and you will be required to maintain confidentiality at all times
  • Working as part of a team or teams, delivering high quality standards of work that supports and provides an excellent student / employee experience across the college
  • Dealing with people politely and tactfully, communicating with colleagues and students both formally and informally, offering guidance and information in accordance with College guidelines, policies and procedures
  • These duties may be amended from time to time by the line manager in consultation with the post holder so willingness to adapt when required is Key

Requirements and prospects

Desired skills

  • Good organisation and time management skills
  • Ability to relate sensitively and appropriately to a wide range of people
  • Good communication and interpersonal skills
  • Active listening skills
  • Good ICT skills

Personal qualities

  • Willingness to work flexibily (early, late, occasional weekends, across College sites and across College departments)
  • Ability to work on your own initiative with limited supervision
  • Ability to prioritise and meet deadlines
  • Highly professional and personal standards of work
  • Committed to your own CPD

Desired qualifications

Applicants must have GCSE grades 9-4 (A*-C) or equivalent in Maths and English.

Future prospects

Possible progression on to Level 3 depending on performance.


About the employer

Our award winning college is a friendly, welcoming place to study with a good reputation for offering outstanding support to our students in all areas of College life. Having been presented with a National Beacon Award for outstanding contribution to Equality and Diversity by the Association of Colleges and awarded the Training Quality Standard the highest accolade possible in recognition of its excellent work with employers, our track record speaks for itself.

Employer

Bradford College

Address

Bradford Campus

Great Horton Road

Bradford

BD7 1AY

You must have JavaScript enabled to view a map of the location


Training

Training provider

BRADFORD COLLEGE

Applications for this apprenticeship are being processed by City Training Services

Contact

Donna Hudson 01274 728316 d.hudson@bradfordcollege.ac.uk

  • Successful candidates will automatically be enrolled onto the Level 2 Customer Service Practitioner Apprenticeship Standard which will typically last 15 months
  • The programme focuses on candidates learning the relevant skills, knowledge and behaviours associated with administration, plus Functional Skills in Maths and English if required

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.