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Office Administrator Apprentice SERENITY HOMECARE LIMITED

To be the first direct contact for the business and deliver excellent customer service to all our customers both face-to-face and on the telephone.

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Closing date: 30 Sep 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, between 9am - 5.30pm, 1hour lunch

    Total hours per week: 35.00

  • Expected duration

    12 months

  • Possible start date

    01 Oct 2021

  • Date posted

    04 Sep 2020

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Key Responsibilities:

  • To answer the main reception phone, take appropriate messages and resolve queries
  • To greet and look after visitors
  • To write letters, manage emails and correspondence
  • To manage incoming and outgoing post
  • To manage all emails through the company’s website
  • Good communication skills to aid in writing blogs, newsletters and updating brochures, leaflets
  • To assist in the set up and preparation of existing and new client files, filing, Printing, scanning and maintaining records
  • To manage and control stationery orders
  • To work as part of a team with all staff to meet the department objectives
  • To take responsibility for own personal development in line with annual performance objectives
  • To assist with customer enquiries and complaints
  • To assist in ad hoc task in line with business requirements
  • To update company policies and procedures

Requirements and prospects

Desired skills

  • Efficient user of Microsoft Word, Excel and Powerpoint
  • Some office type experience preferred but not essential
  • Excellent communication skills

Personal qualities

  • Healthcare industry therefore listening and empathy skills are of importance
  • Good telephone manner
  • Self starter
  • Use of own initiative
  • Easily adaptable and varied role

Desired qualifications

None required.

Future prospects

Full time employment.

About the employer

Serenity Homecare limited is here to provide you with a personalised care service to meet your needs within your own home. Our service will be designed to help you stay as independent as possible within the comforts of your own home. Our qualified staff are trained to listen, assess your situation and provide you with a care package that is tailored just for you.




149 Willenhall Road



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Additional location information

Corporate Centre, Suite 2, 149 Willenhall Road, Wolverhampton, WV1 2HR


Training provider

Protocol Consultancy Services

Applications for this apprenticeship are being processed by Protocol Consultancy Services


mel judd 0121 236 2634

  • Business Admin NVQ
  • Functional Skills if applicable
  • ERR Employment Rights and Responsibilities
  • PLTS – Personal Learning and Thinking Skills

Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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