Customer Service Apprentice - “The Mug Tug Crew Member”

The Mug Tug Limited

A high standard of service and appearance is expected along with a friendly but professional personality to fulfil this objective and retain the repeat custom that we enjoy. You will be helping to create an ‘experience to remember’ for our customers is a must along with enthusiasm and the ability to adapt to an ever evolving environment.

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Closing date: 28 Feb 2017

Apprenticeship summary

Weekly wage


Working week

Wednesday to Friday, 9.30am – 5.30pm, Sun 9.30am - 5.30pm, 32 hours per week

Total hours per week: 32.00

Apprenticeship duration

13 months

Possible start date

01 Mar 2017

Date posted

09 Dec 2016

Apprenticeship level

Intermediate Level Apprenticeship

Reference number



1 available

As Mug Tug Crew Member Apprentice you will be working and completing a variety of tasks.

These tasks include:

  • Work to standard operating procedures in line with company policy
  • To keep the boat to a high standard of safety, tidiness and cleanliness at all times.
  • Clearing and resetting tables as needed with painting equipment
  • Cleaning of Studio equipment (brushes, palettes etc)
  • Explaining to customers how to use the paint and how to get the best finish for their masterpieces
  • Giving assistance as and when necessary to customers who need help or suggestions
  • Helping customers with their baby/child’s hand and foot prints on to ceramic items
  • Filling paint bottles
  • Helping to keep stock at suitable level
  • Setting up and assisting with Birthday Parties
  • Answering telephone and answering customer queries as and when required
  • Wrapping customer collections to standard required.
  • Personalising customer’s masterpieces with names and ages etc.
  • Creating Personalised items to customer’s orders as and when required.
  • Meeting and greeting customers and giving advice on suitable items to create, prices etc.
  • Ensuring all floor areas of Studio and Staff Only areas are swept and mopped at the end of each day, and Studio left ready for business the next day
  • Showing customers painting techniques as and when required to fulfil the requirements of the Apprenticeship scheme

As part of the apprenticeship you will be working towards a Level 2 in Customer Service (Level 3 candidates also considered).

Requirements and prospects

Desired skills

  • Friendly, welcoming personality with tidy appearance.
  • Willingness and enthusiasm for providing a high quality experience
  • Confidence to interact with customers in a friendly and professional manner with all ages is a necessity
  • Ability to follow instructions but have common sense to work on own initiative.
  • An attention to detail 
  • Artistic or creative skills
  • Driving licence and own car an advantage

Personal qualities

  • Approachable
  • Hard working
  • Self-motivated
  • Ability to work to deadlines

Qualifications required

Minimum grade C in English GCSE or equivalent qualifications.

Future prospects

On successful completion of the Apprenticeship, satisfactory performance and the growth of the business, the candidate will be considered for a permanent position with the company.

Things to consider

Sunday working is a requirement Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.40 per hour from 1st October 2016. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

About the employer

The Mug Tug and The Mug Tug Too are a Paint-a-Pot Studio, on board canal boats at Barton Marina and Mercia Marina, that offers their customers a happy, fun and relaxed atmosphere for them to enjoy the experience of spending quality time with their friends and family and for several generations to enjoy together (grandchildren and grandparents).


The Mug Tug Limited


Findern Lane



DE65 6DW

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Additional location information

Actual Address: The Mug Tug Too Mercia Marina Findern Lane Willington Derbyshire DE65 6DW

Training provider

Certificate in Customer Service level 2 

NVQ in Customer Service level 2

Functional Skills English (if applicable)

Functional Skills Maths (if applicable)

Employment Responsibilities and Rights

Personal Learning & Thinking Skills (PLTS)

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Training Services 2000 Ltd


Emma Braybrooke 01332 296 995

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Closing date: 28 Feb 2017