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Property Assistant Apprentice Principle Estate Management Llp

While completing a Customer Service Apprenticeship you will oversee the high quality, planned, reactive and remedial maintenance services through to completion. Assist the accounts team with functions to include issuing of service charge demands, credit control, sales ledger, purchase ledger. Dealing with sales enquiries and company administration.

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Closing date: 25 Sep 2021

Apprenticeship summary

  • Weekly wage

    £161.25

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9:00am - 5:30pm (with 1 hours lunch)

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    01 Oct 2021

  • Date posted

    14 Feb 2020

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001617505

  • Positions

    1 available

Key Responsibilities:

  • To assist in overseeing the high quality, planned, reactive and remedial maintenance services through to completion 
  • To assist the accounts team with functions to include issuing of service charge demands, credit control, sales ledger, purchase ledger
  • Dealing with sales enquiries and company administration
  • Day to day Liaison with 3rd party Contractors, maintaining the Qube Systems and populating it with up to date information and records to support the verification of works completion
  • Be a point of contact for a portfolio of properties and work alongside the Property Manager to ensure the smooth running of the scheme

Requirements and prospects

Desired skills

  • Good communication skills
  • Time management with the ability to meet deadlines
  • Good ICT skills
  • Strong administration skills 
  • Able to work on own initiative as well as in a team
  • Construction of business letter dealing with single complex issue
  • Train, monitor and instruct new team members
  • Proactive approach to problem solving
  • Ability to report to more than one manager and allocate time effectively

Personal qualities

  • Ability to handle conflict effectively and positively
  • Strength to work under pressure
  • Systematic approach to work
  • Ability to prioritise
  • Diligence and ownership of problems
  • Accuracy and efficiency
  • Flexibility and adaptability
  • Excellent communicator and telephone manner
  • Ability to use own initiative with a proactive approach
  • Works well as part of a team

Desired qualifications

GCSE’s or equivalent exams (3 A*-C or 9-4).

Future prospects

Full time position and to achieve the Level 3 Qualification.


About the employer

Principle Is A Customer-focused Managing Agent Providing A Transparent Property Management Service to The Highest Standard Nationwide. Principle Estate Management is based in Birmingham and led by experienced Chartered Surveyors.

Employer

Principle Estate Management Llp

Address

31

Lionel Street

Birmingham

B3 1AP

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Training

Training provider

Protocol Consultancy Services

Applications for this apprenticeship are being processed by Protocol Consultancy Services

Contact

Melanie Judd 0121 236 7862 mjudd@protocolgroup.co.uk

Level 2 Apprenticeship in Customer Service Practitioner delivered by Protocol Consultancy Services with onsite training delivered by company.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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