Customer Service/Optical Assistant Apprentice Selbie Opticians

This is an exciting and varied position. You will work within a close optical team in dealing with patients/clients in busy independent opticians. This post will suit a personable, keen and pleasant person

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Closing date: 29 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    35 Hours a week Monday - Saturday - 9-5

    Total hours per week: 33.00

  • Apprenticeship duration

    12 months

  • Possible start date

    30 Sep 2017

  • Date posted

    30 Nov 2016

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

The administration post will include all optical assistant duties.

  • Communicate with customers in a polite, friendly and helpful manner
  • Offer assistance and advise to customers on the products
  • Deal with customer orders and ensure order information is recorded accurately
  • Book appointments face to face and over the telephone
  • Answer the telephone in a polite and professional manner
  • Maintain and keep the filing system in order
  • Use IT to communicate to customers
  • Update customer records accurately
  • Accurately calculate orders, collect payments and issue customers with receipts.
  • Input customer information accurately on the system
  • Keep areas tidy at all times to ensure a professional image is demonstrated.
  • Involvement in marketing activities – updating shop window displays and table displays
  • Ensuring new stock is displayed professionally
  • Assist Selbie optician’s progress to paperless from paper records.
  • Work with present software supplier to set up ordering.

Requirements and prospects

Desired skills


  • Excellent verbal and written skills are essential
  • Must be able to demonstrate excellent customer service skills
  • Should be able to use IT
  • Problem Solving
  • Using initiative
  • Good knowledge of social media
  • Must have a good grounding in Maths
  • Good organisational skills.

Personal qualities


  • Well presented at all times
  • Must be reliable
  • Should be fully committed to develop and improve their skills
  • Friendly and pleasant
  • Happy to work within a close team (usually between 2 and 5 people)
  • Likes to smile a lot and have a good sense of humour.
  • Mature attitude is essential

Qualifications required


  • Desirable: 1 year’s work experience or has been undertaking Customer Service/IT/Business qualifications at college or school
  • Knowledge of and use of social media ie twitter, Facebook etc
  • Excellent communication skills required.
  • Team worker
  • Must be approachable and be able to use own initiative
  • Knowledge of customer service skills
  • Must have good IT skills
  • Must have Maths GCSE grade D or above or equivalent
  • Must have English GCSE grade D or above or equivalent

Future prospects

If apprentice can work with the team and the public and can prove that the new position is of benefit to us there is good prospect of a permanent position being offered at the end of the 12 months period.

Things to consider

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.40 per hour from 1st October 2016. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

About the employer

Selbie Opticians has been established for 29 years and we are proud to offer a wide range of products and services.


Selbie Opticians


65 Market Street




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Training provider

  • NVQ - Level 2 Diploma in Customer Service Evidence gathered and assessed in the workplace. Candidates who are employed can start this qualification anytime throughout the year.
  • The delivered classes will cover the following: Understand customer service, impact of poor customer service, how legal and ethical requirements relate to customer service, how to deliver effective customer service, management of customer service information, understand their role within the business; develop knowledge and skills that will aid effectiveness at work, data protection, confidentiality, expected behaviour, policies and procedures to be followed at work, general/employment laws, health and safety responsibilities, effective team work, ways in which to improve and develop effective customer service.
  • Delivered in college, during term time. Courses start April or Sept – on a Wednesday
  • Functional skills
  • Maths level 1 (Exemption applies if GCSE Grade C or equivalent has been achieved in Maths)
  • Communication level 1 (Exemption applies if GCSE Grade or equivalent has been achieved in English)
  • IT Level 1 (Exemption applies if GCSE Grade C or equivalent has been achieved in IT) 
  • Functional Skills are delivered and assessed in college.
  • Exams are externally marked.
  • You will be required to attend college one day per week for this training.
  • In-house training by present software suppliers (Optinet) by team viewer and in person.

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Kirklees College


Kate Taylor 01484 437 000

Before you apply

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Closing date: 29 Sep 2017