Front of House Apprentice

Grand Cafe Caruso

Established cafe in Derby City requires front of house apprenticeship to provide customer service skills.

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Closing date: 28 Feb 2017

Apprenticeship summary

Weekly wage

£119.00

Wages explained
The current National Minimum Wage for an apprentice is £3.40 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
The minimum wage rates are £5.55 an hour for 18-20 year olds and £6.95 for anyone aged 21 and over.
Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

Working week

Full Time - Shifts TBC

Total hours per week: 35.00

Apprenticeship duration

1 years

Possible start date

07 Mar 2017

Date posted

06 Dec 2016

Apprenticeship level

Intermediate Level Apprenticeship

Reference number

VAC001144103

Positions

1 available

Job Description

  • Customer Service - serving customers with orders and providing excellent customer service skills
  • Cleaning and adhering to hygiene and H&S policies and procedures
  • Food service

Requirements and prospects

Desired skills

  • Exceptional Customer Service Skills
  • Excellent Communication skills with both the team and the customers

Personal qualities

The job role involves front line customer service including:
•    Meeting and Greeting Customers
•    Delivering exceptional customer service

Qualifications required

No qualifications required - Training provided

Future prospects

Opportunity to progress in the expanding company

About the employer

Grand Cafe Caruso is an authentic award winning Italian coffee bar, also voted 'best cafe' in the Midlands. They provide a wide range of specialty coffees from cappuccinos, lattes and much more including their renowned hot chocolates. They offer an extensive menu of hot and cold food, freshly prepared on our premises. Their aim is to provide quality products and service in a continental, relaxed atmosphere.

Employer

Grand Cafe Caruso

Address

1 Burrows Walk

Derby

DE1 2PL

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Training provider

The apprenticeship scheme provides you with the opportunity to progress in an expanding company whilst also successfully gaining qualifications, including

  • Level 2 Diploma in Customer Service
  • Functional Skills Level 1 or 2 in Math's and English.

Apprenticeship framework

Customer Service

Training provider

MERCIA COLLEGE LIMITED

Applications for this apprenticeship are being processed by Mercia College

Contact

Nikki Tanna 01332332727 nikki.tanna@mercia-college.co.uk

Before you apply

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Closing date: 28 Feb 2017