1st Line Technical Support Apprentice 34sp Com Ltd

Estio Training has an exciting new opportunity for an IT Support Apprentice with NQC a leading provider of web based supplier engagement systems. NQC is a technology focused information solutions provider

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Closing date: 27 Oct 2017

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 9-5.30

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    10 Nov 2017

  • Date posted

    30 Nov 2016

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Estio Training has an exciting new opportunity for an IT Support Apprentice with

NQC a leading provider of web based supplier engagement systems. NQC is a technology focused information solutions provider. We work with a number of international blue chip companies and many well known recognised brands. We also support national Governments and are the supplier engagement tool of choice for Her Majesty's Government in the United Kingdom. To support our steady but continued growth we are seeking a talented IT Apprentice to join our team of highly motivated professionals.

A unique combination of proven procurement expertise coupled with innovative technology enables our customers to reduce the environmental impact of their supply chains, identify risks and drive more responsible corporate behaviour. 

Our engagement system enables organisations to access n-tier supply chain data from prime contractors and multiple sub-contractor tiers to support the need for transparency and visibility of supply chain data.

Duties and responsibilities:

We are looking to recruit an apprentice to help with the admin side;

  • This involves investigating and diagnosing network problems,
  • Collecting IT usage statistics,
  • Carrying out routine configuration and installation of IT solutions. 
  • You will also be responsible for setting up and removing computer devices. 
  • You will have a key focus on the security,
  • Quality of the system as well as the user experience.

As an Apprentice Technician within this company, you will be expected to:

  • Be interested in the IT environment away from the workplace, keep up to date with new technologies and read industry specific literature.
  • Answer Service Desk calls and respond to client queries online or via email.
  • Deal with technical problems accordingly and promptly, fixing issues where possible remotely.
  • Escalate any issues that require more senior input to the suitable person internally.

Requirements and prospects

Desired skills

  • Demonstrate excellent English oral and written communication skills
  • Demonstrate proficiency in the use of standard applicable computing disciplines including change, configuration, problem, performance, and operational management.

Personal qualities

  • Communicate with and support colleagues, customers, and suppliers in a professional manner. 

Qualifications required

5 GCSE’s at grades A*- C or equivalent (including English Language and Maths),

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

Things to consider

** Please note these dates should be used as a guideline only, should the right applicant be found the vacancy may close early**

About the employer

34SP.com is a website hosting company that specialises in service focused web hosting, UK domain names, VPS hosting and dedicated servers.


34sp Com Ltd


Turner Street


M4 1DW

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Training provider

The Estio Training IT Apprenticeship programme gives people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive twelve weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience. 

Training will lead to industry-recognised qualifications including: 

  • Advanced apprenticeship for IT, Software, Web and Telecoms Professionals 
  • Level 3 Diploma in Professional Competence for IT and Telecoms Professionals 
  • BTEC Level 3 Extended Diploma in ICT Systems and Principles 
  • Functional skills, Maths L2, English L2 and ICT L2 
  • PLTS and ERR 

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider

Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd


Chloe Adams 01133500333 chloe.adams@estio.co.uk

Before you apply

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Closing date: 27 Oct 2017