Online Sales and Administration Apprentice Nice & New Carpet & Flooring

The applicant will have clear and confident communication skills and will have a professional work ethic and desire to consistently deliver friendly and professional approach to their customers. The role requires you to create online sales listings on platforms such as Ebay and Facebook, assist customers with queries and carry out admin duties.

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Closing date: 31 Jul 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday –Friday, 9am – 5pm, 37.5 hours per week

    Total hours per week: 37.50

  • Apprenticeship duration

    13 months

  • Possible start date

    01 Aug 2017

  • Date posted

    29 Nov 2016

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    2 available

The successful applicant will have clear and confident communication skills and will have a professional work ethic with a desire to consistently deliver friendly and professional approach to their customers.

In summary the role requires you to create online sales listings on platforms such as Ebay and Facebook, assist customers with all their queries and the administration involved with all such activities.

The tasks involved are:

  • Taking incoming calls, directing to the correct contact as necessary.
  • Dealing with enquiries by phone, email and fax.
  • Creating and maintaining product sales listing on a variety of social media platforms.
  • Listing performance monitoring.
  • Work towards the successful achievement of team targets.
  • Undertaking any work delegated by the management team, telephone calls, mailshots, typing or allocating group booking accommodation.
  • Maintain the high level of customer service to all past, existing and future clients in line with company policy.
  • Maintain high levels of Health and Safety awareness and report any areas of concerns immediately.
  • Maintain high standards of housekeeping for all areas of the site.
  • Put improvement suggestions forward where appropriate.
  • To fulfil the requirements of the Apprenticeship scheme.

As part of the apprenticeship you will be working towards a Level 2 in Business Administration.

Requirements and prospects

Desired skills

Computer literate with Microsoft office software

Familiar with and experience of listing items for sale on platforms such as Ebay & Facebook

Good telephone skills

Excellent customer service and interpersonal skills

Ability to work under pressure and remain calm at the first point of contact

Attention to detail to ensure all information is communicated and recorded correctly

Willingness to undertake any training offered to improve skills or gain qualifications

Personal qualities

Positive outlook, competitive, flexible and pro-active

Friendly team player with a genuine desire to progress

Able to work on own initiative as well as part of the team

Confident & outgoing manner

Strong work ethic and genuine desire to succeed in the workplace

Qualifications required

You should ideally have 3 GCSEs at Grade A*- D or equivalent, being Maths, English & ICT.

Future prospects

As a relatively new and rapidly growing business venture, we are looking for candidates that wish to grow with the company, share ideas and inspire others.

Things to consider

Due to rapid growth the company is looking to relocate to the Meadow Road vicinity also in Derby

About the employer

An exciting opportunity has arisen for an enthusiastic and committed individual to join this hugely successful and rapidly growing business based in Derby. Nice & New Carpets & Flooring is a family owned company based in Derby, Derbyshire. They are a second generation of flooring retailers. Nice & New Carpets & Flooring understand the importance of the types of flooring need for all homes. With the many years of experience within the flooring trade, only the best quality of flooring is sold. However, still maintaining a competitive price.


Nice & New Carpet & Flooring


1 Cathedral Road



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Training provider

Diploma in Business Administration - Level 2 

Functional Skills English (if applicable)

Functional Skills Maths (if applicable)

Functional Skills ICT (if applicable)

Employment Responsibilities and Rights

Personal Learning & Thinking Skills

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Training Services 2000 Ltd


Emma Braybrooke 01332 296 995

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Closing date: 31 Jul 2017