Customer Service Apprenticeship Acorn Stairlift Investments

***Amazing Customer Service Apprenticeship available in Bradford***

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Closing date: 14 Oct 2017

Apprenticeship summary

  • Weekly wage

    £131.25

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    37.5 hours per week, Monday-Friday, 9-5

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    15 Oct 2017

  • Date posted

    28 Nov 2016

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001143190

  • Positions

    1 available

***Amazing Customer Service Apprenticeship available in Bradford***

A fantastic opportunity has arisen at an international, family owned stair lift company based in Bradford. They are the only stair lift company officially awarded the prestigious Ease-of-Use Commendation from the Arthritis Foundation and install them every 8 minutes. They are looking to recruit a confident Customer Service Apprentice.

For the right candidate, some of your daily duties will include the following:

  • Answering calls regarding breakdowns & service issues in a courteous manner and offering a high level of Customer Service
  • Resolving minor technical problems over  the phone, and if unable to resolve, allocate effectively for a Service Engineer to attend
  • Scheduling Service Engineers to attend breakdowns and services
  • Plan Engineers routes effectively for the following day and foreseeable future
  • Dealing with minor complaints and being aware when complaints need to be escalated to a supervisor
  • Offering customers extended annual service agreements

Does this sound like the perfect career path for you? If so, please apply today and someone will be in touch.


Requirements and prospects

Desired skills

Good communication skills and people skills.

Personal qualities

Willing to work, punctual, reliable, motivated and wanting to progress into a full time position

Qualifications required

A*-C GCSE or equivalent

Future prospects

After completion of a successful Level 2 Apprenticeship an opportunity will be given to the right individual to achieve level 3 and potentially a full time job with excellent career prospects.

About the employer

We are an international, family owned company with over 1400 employees worldwide. Our core business is the manufacture and sale of our range of stairlifts. Our United Kingdom head office, factory and distribution centre is located in Yorkshire. We also have factory in Scotland, along with a nationwide network of surveyors and installers that are never more than a phone call away. We have a major presence in the United States, with sales and distribution centres in Florida, New Jersey, and California. As well as having a significant presence in United Kingdom and the United States, Acorn Stairlifts also has offices in Australia, Canada, France, Italy, Germany and South Africa, making our range the world's best selling stairlifts. Acorn is the only stairlift company officially awarded the prestigious Ease-of-Use Commendation from the Arthritis Foundation.

Employer

Acorn Stairlift Investments

Address

Beckside Design Centre

Millennium Business Park

Station Road

Keighley

BD20 6QW

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Training provider

BTEC Level 2 Customer Service Apprenticeship, Functional Skills, ERR workbook and training delivered on site.

Apprenticeship framework

Customer Service

Training provider

LIFESKILLS SOLUTIONS LIMITED

Applications for this apprenticeship are being processed by LifeSkills Solutions


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Closing date: 14 Oct 2017