Apprenticeship in Customer Relations

BSI STANDARDS LIMITED

We currently have an exciting apprenticeship training opportunity within our Customer Relations department to ensure that you get an excellent start to your career!

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Closing date: 20 Jan 2017

Apprenticeship summary

Weekly wage

£230.00

Working week

Mon - Fri 0900-1700 35 hrs

Total hours per week: 35.00

Apprenticeship duration

15 months

Possible start date

30 Jan 2017

Date posted

05 Sep 2016

Apprenticeship level

Advanced Level Apprenticeship

Reference number

VAC001104660

Positions

1 available

Customer Relations at BSI encompasses all areas of the customer service journey, including:

  • The delivery of professional responses to all BSI customers
  • Managing a portfolio of subscriptions accounts and renewals
  • Ensuring retention of customer accounts
  • Managing the administration of subscriptions accounts and delivering technical support for our online products


You will begin your BSI journey by learning about our customer. In the first 3 months you will be offering BSI customer’s support and guidance, take advantage of upselling opportunities and taking customer calls and emails.

 

Then, you’ll move and learn more about the BSI customer accounts and subscriptions and how to retain customers. You will then learn more about the technical element of customer service, where you will be trained on how to offer bespoke technical advice to customer regarding our great online products.

 

The apprentice will have the opportunity to gain experience and provided with relevant training in a variety of Customer Relations activities, which include experience in the following areas:

Customer Service:

  • Provide expert customer service to internal and external customers.
  • Deal with first line customer enquiries
  • Customer Account Management, Advise and Co-ordination
  • Managing a portfolio of customer accounts through telephone and email communication.
  • Identify cross selling opportunities
  • Progress incoming new business opportunities
  • Providing administration support throughout the customer lifecycle and carrying out general sales admin duties within the customer subscriptions department
  • Using the customer data systems relevant to the apprenticeship

Requirements and prospects

Desired skills

  • Ability to absorb new information and use it
  • Positive can-do attitude
  • Diligence, accuracy and attention to detail
  • Enthusiastic
  • Committed
  • Trustworthy
  • Be able to work as part of a team

Personal qualities

  • Good communication skills
  • Friendly and flexible approach at work which facilitates the development of effective relationships
  • Professional and flexible
  • Driven and positive
  • Well presented, polite, tactful and friendly

Qualifications required

  • Educated to GCSE A* to C (or equivalent) level in English and Maths
  • Experience of working with computerised systems, including data entry and calculations.
  • Knowledge of the filing and retrieval operations of numerical filing systems
  • Experience of working to deadlines in a busy office environment
  • IT – Word processing, spread sheets, database entry, use of general office equipment
  • Excellent oral and written communication
  • Clear and concise English

Future prospects

BSI are and investors in people business and therefore are taking this opportunity to grow apprentices within the business. Those with the right skills, behaviours and performance, we will be considering progressing the apprentice into a full time role following the successful completion of their NVQ level 3.

Things to consider

The student must fulfill the eligibility criteria as outlined by the Government. When submitting your application you are confirming that you are eligible and can provide proof of evidence where required:

Please only apply if you:

Are 16 years old or over

Are not in full time education at College, School or undertaking a course paid for by the Government

Are willing to work for at least 30 hours per week

Can provide proof of National Insurance number

Can provide proof of UK Residency for at least 3 years

Can learn and obtain English, Maths & ICT to Level 1 or 2 Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.30 per hour (From October 1st 2016 this will be increasing by 3% to £3.40 per hour). This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

About the employer

The National Standards Body of the United Kingdom.

Making excellence a habit.

Employer

BSI STANDARDS LIMITED

Address

389 Chiswick High Road

London

W4 4AL

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Training provider

• NVQ L3 in Customer Service • Transferable skills in Maths and English • Employee Rights and Responsibilities

Apprenticeship framework

Customer Service

Training provider

WEST THAMES COLLEGE

Applications for this apprenticeship are being processed by West Thames College

Contact

Elaine Esprit

Before you apply

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Closing date: 20 Jan 2017