Customer Service Apprentice White Horse Hotel

Work towards an NVQ in Customer Service in a busy and friendly restaurant and hotel environment while training as a waiter/waitress.

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Closing date: 27 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Breakfast, Lunch or Dinner shifts available.

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    28 Sep 2017

  • Date posted

    01 Dec 2016

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    2 available

As this is a customer-facing role, the customers will need to be your highest priority, and you will need to interact with them in a polite and friendly manner.


In this role you will:

  • Train to be a waiter/waitress in our brassiere and function departments
  • Work towards gaining an NVQ qualification in Customer Service
  • Interact with a variety of people from different walks of life, from other staff members to customers, in a busy and welcoming environment
  • Weekly wages will also include any tips left by customers - these tips are to be shared between the team.
  • Learn to work quickly and calmly under pressure during busy times, using your own initiative to solve issues when they arise
  • Upon the successful candidates' completion of the apprenticeship, training to higher supervisory status is available and will be offered
  • Support the rest of your co-workers in the day-to-day running of the establishment
  • Experience in a customer facing role is preferred but not essential as all training will be provided
  • Assist during any functions that may be taking place in the hotel, completing all of the tasks you are given in a timely manner as set by your manager

Requirements and prospects

Desired skills

  • Ability to remain calm and work quickly under pressure during busy times.
  • Organised and punctual.
  • Common sense and enjoyment of meeting and talking to people.
  • Customer-focused.

Personal qualities

The ideal candidate for this role will need to be

  • Friendly and approachable.
  • Well-presented - we only allow jewellery to be wedding rings and studs for earrings.
  • Polite and accommodating.
  • Happy with healthy wellbeing.

Qualifications required

  • GCSE's or equivalent at grade C or above in English and Maths.

Future prospects

A full time position will be available for the right candidate, and training to supervisor status is available.

Things to consider

You will be active for considerable periods of time throughout your shift.

About the employer

Situated at the heart of the historic market town of Romsey, The White Horse has been a coaching Inn for over 600 years. Following three years of restoration work the hotel reopened in 2008 and now offers guests 31 individually designed bedrooms and suites with 24 hour room service, an award winning brasserie and the perfect place to host private events. The hotel prides itself on offering only the best customer service standards and takes training very seriously within it's staff development programmes.


White Horse Hotel


19 Market Place


SO51 8ZJ

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Training provider

  • Working towards an NVQ in Customer Service.
  • Functional Skills if required.

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by FNTC Training & Consultancy

Before you apply

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Closing date: 27 Sep 2017